© Copyright 2005 HCHSA. All rights reserved/ tous droits réservés. Reproduction in whole or in part by any means without express written consent of HCHSA is prohibited by law. HCHSA teleconference presentation by Canadian Initiative on Workplace Violence Workplace Violence HCHSA teleconference presentation by Glenn French, President and CEO Canadian Initiative on Workplace Violence

Health Care Health & Safety Association © Copyright 2005 HCHSA. All rights reserved/ tous droits réservés. Reproduction in whole or in part by any means without express written consent of HCHSA is prohibited by law. 2 Continuing disagreement regarding the definition and parameters of violence. Two parameters: Physical versus Non physical The source (who is the perpetrator) What we are talking about

Health Care Health & Safety Association © Copyright 2005 HCHSA. All rights reserved/ tous droits réservés. Reproduction in whole or in part by any means without express written consent of HCHSA is prohibited by law. 3 “Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work. These behaviors would originate from customers, co-workers at any level of the organization. This definition would include all forms of harassment, bullying, intimidation, physical threats/assaults, robbery and other intrusive behaviors” Our Working Definition

Health Care Health & Safety Association © Copyright 2005 HCHSA. All rights reserved/ tous droits réservés. Reproduction in whole or in part by any means without express written consent of HCHSA is prohibited by law. 4 Violence: A Global Problem France, Argentina, Romania, Canada, & England reported highest rates of assaults & sexual harassment on the job. (ILO) In Canada wage-loss claims by hospital workers due to violence increased 88% since 1985 (BC Comp. Board)

Health Care Health & Safety Association © Copyright 2005 HCHSA. All rights reserved/ tous droits réservés. Reproduction in whole or in part by any means without express written consent of HCHSA is prohibited by law. 5 Women have 19% higher rate of physical or psychological assaults than the US Stats Can. 12,000 women 51% attacked CUPE % reported verbal aggression, 40% struck, 30% grabbed Sexual Harassment fastest growing compliant since 1991 (Ont. Human Rights Commission) The Canadian Experience

Health Care Health & Safety Association © Copyright 2005 HCHSA. All rights reserved/ tous droits réservés. Reproduction in whole or in part by any means without express written consent of HCHSA is prohibited by law. 6 Criminal violations 1998 Statistics Canada

Health Care Health & Safety Association © Copyright 2005 HCHSA. All rights reserved/ tous droits réservés. Reproduction in whole or in part by any means without express written consent of HCHSA is prohibited by law. 7 Criminal Violations 2000 Statistics Canada

Health Care Health & Safety Association © Copyright 2005 HCHSA. All rights reserved/ tous droits réservés. Reproduction in whole or in part by any means without express written consent of HCHSA is prohibited by law. 8 Criminal Violations: Actual number of persons Change Homicide % Robbery 19,572 21, % Criminal 5,378 7, % (Harassment) Sexual 8,374 9, % (Assault) Assault 8, , %

Health Care Health & Safety Association © Copyright 2005 HCHSA. All rights reserved/ tous droits réservés. Reproduction in whole or in part by any means without express written consent of HCHSA is prohibited by law. 9 CIWV Preliminary Findings Violence has increased (66%) Physical violence reported from outside, whereas Psychological from within 78% have taken concrete steps to act 53% suggest not enough being done 91% believe Canada different than US but moving in that direction

Health Care Health & Safety Association © Copyright 2005 HCHSA. All rights reserved/ tous droits réservés. Reproduction in whole or in part by any means without express written consent of HCHSA is prohibited by law. 10 Sources of violence?

Health Care Health & Safety Association © Copyright 2005 HCHSA. All rights reserved/ tous droits réservés. Reproduction in whole or in part by any means without express written consent of HCHSA is prohibited by law. 11 Violence: An Interaction An interaction between three factors: Stimulus that leads subject to think this is the only way out A viable solution to the problem at hand An organization that facilitates/permits violence, or at least does not stop it from occurring.

Health Care Health & Safety Association © Copyright 2005 HCHSA. All rights reserved/ tous droits réservés. Reproduction in whole or in part by any means without express written consent of HCHSA is prohibited by law. 12 What is Needed… Risk/Hazard Assessment Prevention Strategies Violence Prevention Program

Health Care Health & Safety Association © Copyright 2005 HCHSA. All rights reserved/ tous droits réservés. Reproduction in whole or in part by any means without express written consent of HCHSA is prohibited by law. 13 Violence Prevention Program The Key Components include:  Reporting and Investigating procedures  Emergency Response Plan  Victim Assistance  Incident follow-Up  Training and Education  Program Review

Health Care Health & Safety Association © Copyright 2005 HCHSA. All rights reserved/ tous droits réservés. Reproduction in whole or in part by any means without express written consent of HCHSA is prohibited by law. 14 Where to From Here… Violence in the Workplace: Prevention Guide Canadian Centre for Occupational Health & Safety Violence in the Workplace, Eric Roher, Carswell Publishing – Human Resources Guide to Workplace Violence, Norman Keith, Canada Law Book Civil Liability for Sexual Abuse & Violence in Canada, Elizabeth Grace, Butterworths A Guide to the Development of a Workplace Violence Prevention Program HCHSA Booklet Series 1 through 4 (release December, 2005)