“I have a Smart Phone - so I must be mobile” Anon (but important)! Wayne Green Head of Asset Management Daventry & District Housing

“ You are only doing it because you don’t trust us” “It never works we can’t get a signal” “ I’m not techy minded” “My fingers are too big” “I can’t hear it when it rings” “Batteries flat” “It was better when we had paper” “I’m not charging it in my house”

CognitoOrchard Completely Linked – all data input mobile operatives updating the system

Did it work? Good news! When you understand that chaos comes before success you'll cope a whole lot better! “Today's World Is Changing Rapidly, To Succeed Your Organisation Must Have Agility To Change Direction, And The Speed To Make The Change In Time ” (Kotter,2012)

Complexity of Solutions - S olutions too complicated to achieve ? - Complexity as a result of fear of failure Missing Opportunities - Feedback from staff - Who gained most organisation or staff Resistance To Change - It was done to us rather than with us - It took too damn long! - It cost a fortune

The Business Case Who to implement and how to maintain?

Funded to visit elderly Funding based on a payment per visit Well – being visit Visit is short, 5 minutes in duration with emphasis on the well being of the recipient What else was taking place Medication collections Minor Repairs Social Events Shopping Cooking The Maths - Total employed hours FTE – 152 Month - Visits per month – 15 per day, 4 days a week, - 22 Hours per month - Average mileage claim - £250 - Travel based 20 miles an hour / 45p mile - 27 Hours per month - Administration - 35 Hours per month - Unaccounted for time – 68 Hours per month Time study actually showed administrative tasks accounting for 60 hours per month an average of 40% of an employees time

Phase 1: Remove Paperwork Eliminate associated travel Eliminate post visit admin Speed up information flow Phase 2: Introduce formal Case Mgt Improve workforce mgt Improve action follow-up Phase 3: Remove back-office admin Save time as information available to all Time 4 weeks Benefits Implementation Complexity & £

CheapFlexibleSimpleNothing is Lost Short implementation Best Product Feedback Encouraged Willingness to learn Communication Honesty Regular updates Flexibility Understanding Respect

“ You are only doing it because you don’t trust us” “It never works we can’t get a signal” “ I’m not techy minded” “My fingers are too big” “I can’t hear it when it rings” “Batteries flat” “It was better when we had paper” “I’m not charging it in my house”

Flexibility - Choice of Devices - Flexible Approach Implementation “Me Next Please” - Product Desirability Rewards V’s Return -Carrot and/or the Stick. The main aim with mobile working was to create a Transformational Change a change of culture resulting in organisational development. Embrace staff needs and requirements - Park it can’t be done

SoftwareDevice Citrix receiver Navigation, Applications s, Planner Reporting Mechanism Easy to use, Forms, Ownership of the Device Application must be simple Usability

.. Sim Cards: Per Month Per User = £150 Per Annum Per User. Device: £570 Cases: £7 Waterproof Covers: £7 Total cost per user: £584 Device: £570 Cases: £7 Waterproof Covers: £7 Total cost per user: £584 Hardware Cost: £5,840 Connectivity: £1,500 Software: £4,200 Per User per Annum: £ Less than 4 miles per day Hardware Cost: £5,840 Connectivity: £1,500 Software: £4,200 Per User per Annum: £ Less than 4 miles per day HARDWARE COSTS CONNECTIVITY TOTAL COST PER TEAM : £584 Per User * 10 = £5,840 Total Connectivity Per Team: £1,500 Total Connectivity Per Team: £1,500 £1,800 System Build £100 Service and unlimited support per month. Total Cost Team 2 years: £ 4,200 Total Cost Per user: £210 Per Annum Application Cost TOTAL INVESTMENT

Reports that can be gathered for teams who are using from real time information.

Reports gathered for teams who are using from real time information.

Need for Mobile Working Pilot Team Funding Cuts in 2012 Need to Reduce Staff 11 FTE Staff visited less than 100 tenants each Mobile Working 7 members off staff Responsible for 155 tenants Saving off over £70k Per Annum Reduced Travel Benefits Mileage Claims fell by £2k per annum A reduction of 4,400 miles travelled The equivalent of 2.2 miles per day per user Saved Now in place: Income collection, Street Wardens, Neighbourhood Staff, Tenancy Sustainment, Community Involvement, Health & Safety, Electrical & Gas supervisors and Tenant Scrutiny Panel

Cultural Change Development Costs Activity Adaptable Honest Open to Change Learning's 50% Right System Adopted to 90% complete 50% Enhancements Flexible Desirable Feedback You Can’t Fail It’s Your Device Test It Give Feedback Opinions welcome Soft Approach Money Saved Enhanced delivery Model Reduced Resources Improved performance Knowledge

Where are we now Prepare For Change Ensure Employees are ready for change UNFREEZE Execute the intended change CHANGE Transformation Ensure that the change becomes permanent REFREEZE -“TRANSFORMATION HONOURS THE PAST IN A WAY THAT YOU CAN MOVE FORWARD WITHOUT MAKING ANYTHING WRONG, AND HAVING THE PAST SOMEHOW NOW BECOME COMPLETE RATHER THAN WRONG.” LYNNE TWIST 2013 Phase 2

The sting in the tale!!

It’s just music

Thank you for your time. Wayne Green Head of Asset Management Daventry & District Housing