Using statistics to enhance library performance, an example Anja Smit

Nijmegen University Library Relatively low expenditures Relatively low expenditures Limited opening hours Limited opening hours Efficient processes Efficient processes Quick services Quick services Average usage Average usage

Expenditures Budget 3% of university budget Budget 3% of university budget Income library is 4% Income library is 4% Expenditures on literature: 29% Expenditures on literature: 29% Expenditures on e-media: 12% Expenditures on e-media: 12%

Processes 1,490 items processed per fte / year 1,490 items processed per fte / year New books available within 24 days New books available within 24 days on average on average Items from closed stacks in 18 Items from closed stacks in 18 minutes at the lending desk minutes at the lending desk ILL-requests handled within 23 ILL-requests handled within 23 hours hours

Facilities / Usage Opening hours: 64 hours per week Opening hours: 64 hours per week 7.4 Loans per student 7.4 Loans per student 11.5 Loans per fte academic staff 11.5 Loans per fte academic staff

ILL Ratio received / submitted requests: Ratio received / submitted requests: books 1 : 2.6 articles 1 : 1

Dutch Benchmarking Project 1998 – – 2000 Evaluation instrument for Evaluation instrument for Academic libraries Academic libraries INK Quality model INK Quality model

The INK-model OrganisationResults Strategy Appreciation of users, staff & community (& suppliers) Leadership Financial results HRM Non-financial results Management of facilities, processes and staff Survey Audit Performance Indicators

Dutch Benchmarking Project Field Tested 36 perf. indicators Field Tested 36 perf. indicators Result: 24 Performance Indicators Result: 24 Performance Indicators 6 Surveys 6 Surveys Gap: electronic library Gap: electronic library

Dutch Benchmarking Instrument Issues Consensus Consensus Comparibility Comparibility Commitment Commitment

Local Implementation

While introducing new metrics Be practical !! Take your time !!

Results Assessment culture Assessment culture Streamlined processes Streamlined processes Set goals Set goals Larger acquisitions budget Larger acquisitions budget

Nijmegen University Library Future Nijmegen University Library Relatively low expenditures Relatively low expenditures Limited opening hours Limited opening hours Efficient processes Efficient processes Quick services Quick services Average usage Average usage Up-to-date expenditures Up-to-date expenditures Satisfying opening hours Satisfying opening hours