Better Utility Programs Using Infrared Thermography Jill K. Cliburn April 2011 CleanEnergyAmbassadors.ning.com

Efficiency – A Shared Value Utility View Reduce line-item costs to better-fund operations Streamline maintenance schedules; reduce outages Reduce costs at the margin Improve customer service Hedge against risks Support utility modernization Community View Better service reliability Utility internal savings should pass to customers Utility external programs should reduce bills Promote better buildings Provide economic stimulus Support sustainability Serve special groups Support utility modernization

 Understand the why and the how  Link recommendations to actions  Report your success in a meaningful way  Build your expertise to address to top issues and opportunities  Increase your own efficiency  Win community support Why Take a Program Approach

Turning Information Into a Resource Results must be: Measurable (in kW, kWh, $) Long-term, reliable Cost-effective Suited to the utility

System monitoring, maintenance, and repair Utility facilities audits & improvements C/I/Ag customer audits & improvements Residential audits & improvements Enlisting community & trade ally support Community education (schools, flyovers) Mining for Resources with IR

One Inspection… Versus Many

1.Assess potential, prioritize, and set targets 2.Address technical needs (IR, training, software) 3.Address marketing needs (internal, external) 4.Implementation strategy (who does what, when) 5.Test benefits and costs 6.Refine it, and roll it 7.Monitor and evaluate 8.Celebrate No-Fuss Program Design

Promoting well-trained trade allies can be a win-win strategy  Prioritized energy audits  Bill complainers and leaders  Tie to incentives, such as for motor efficiency improvements, bldg and window improvements  No incentives yet? Try commitment, reminders, recognition, identification with a winning group, economic impact, enlisting allies Example: Small Business

New Heroes River Falls, WI, a city of 14,000, has saved more than 2 million kWh in about 2 years.

Clean Energy Ambassadors  Specific expertise working with public participation  Initial planning support, free or cost-shared  Download resources and use the Forum on our site:  New free webinar series – 3 rd Tuesdays  TBA: audit & financing support, school programs