RHEUMATOLOGY NURSING TEAM 30 th May 2012
Evaluating and improving a Nurse Led Advice Line for Rheumatology Patients and relevant Healthcare Professionals
Team of 5.6 wte CNS Advice Line – 250 Hits Per Week 10 Hours Work Not Funded Activity not Recorded Highly Interventional Rescue Work
Potential Reduction Of Nursing Resource Lack of Clarity re CNS Role Complex Drug Regimes Change in GP Approach Commissioning & Competition
Stakeholder evaluation to identify claims, concerns and issues of the different stakeholder groups A number of action cycles guided by an action research approach using practice development as an intervention
Service users, GPs & AHPs who have used the service within a designated 3 month period The service providers Other stakeholders including Trust Managers
Minimum 8 groups in total Voluntary participation following information Facilitated by academic researcher Groups will be recorded Telephone interviews offered Data collected anonymised
Data Qualitatively Analysed by Project Supervisor & CNS Team to Identify Themes/Differences Identify Priority Actions CNS Supported through Active Learning to Lead Action Cycles Using Principles of Practice Development
EKHUT Corporate Objectives: Improve Clinical Outcomes, Patient Safety, Patient Satisfaction & Efficiency Include Service Users Make best use of Information & Communication Technology Improve Education, Training & Research Capacity/Capability Promote, Protect and Improve the Public Health of Kent Residents
Time Maintaining Team Motivation Availability of Facilitator Invisibility of the Value/Impact of Nurse Led Initiatives
Work together & with our Patients Academic Recognition Trust Recognition Evidence of Benefit to Patients Demonstrate Cost Effectiveness Improve on our Current Service