Unit 6 Contact the World 目的要求 通过本章学习, 了解跨国公司的经营理念，对人才的要求和员工培训方案的设计、实施和 评估。 学习重点 安排领导的日程, 其中涉及出差 / 出访、会议 文件档案管理、会见预约的安排 学习难点 电话联络的基本礼节规则, 应答复迅速, 话筒靠近嘴边，向对方通报你所在的部门、你 的姓名，训练辨音能力，能从声音听出对方是谁。 接受信息时的程序，首先核对对方的姓名、公司和职位，主动讯问对方需要什么帮助。

Teaching procedure Warm-up questionsCheck Ss understandingText organizationPractical writingUseful expressionsAssignments

Warm-up questions 1.Do you think a manger in a Chinese company needs to master English? 2. What qualities do you think a successful manager should have?

Check Ss understanding 1. This passage says that it is hard to find global mangers. 2. According to the author, now all the companies in the world are searching for multi-faceted mangers. 3. The companies are short of Euromanagers because the managers don’t like to go to Europe. 4. Jan Prising now lives in the U.S. because he is working for a U.S. company.

Check Ss understanding 5. In the Paris headquaters of Alcatel, many changes have taken place in terms of recruiting mangers. 6. Alcatel’s finance department recruited a lot of managers from abroad. 7. The Swede, Harald Bauer is quite confident of the management in his new position. 8. Previous job experience with other companies is particularly emphasized in today’s recruitment.

Text organization Part 1 definition of communication Part 2 the role of communication Part 3 listening is necessary to everyone Part 4 author’s view toward communication Part 5 essence of HP’s human relations

Practical writing: Itinerary

Practical writing: Agenda ItemDescriptionNotes 1. Apology for absence An apology has been received from Anna. She has been ill for one week 2. Minutes of the meeting held on Jan.10,2002 A copy is enclosed (copied circled). 3. Matters arising from the minutes a)Minutes 3 should be amended as follows: for “$4000”reads “$400” b)Minutes 5 Miss Zhang “report on the progress of restructuring the sales team”. She has finished the preliminary report. 4. Winter promotion program One proposal has been received(enclosed) Free gifts (by Irving) 5. To review last month’s sales records 6. Date of next meeting 10 May, 2008

Useful expressions 1. Allow me, on behalf of the school, to extend our warm welcome to Dr. Zhang. 2. We feel greatly honored to received a visit from a distinguished group of people like you. 3. All of us are deeply impressed by his kindness and patience. 4. It will be very difficult, if not impossible, to replace Professor Stein. 5. We are looking forward to the pleasure of greeting you again on our campus.

Assignments Do exercises I- VI Role play (p99) Preview unit 7