eGovernment Working Group Electronic Customer Statement Release March 10, 2004 U.S. Department of Agriculture eGovernment Program

U.S. Department of Agriculture eGovernment Program 2  Welcome  Customer Statement Demonstration  Q&A and Next Steps Agenda

Customer Statement Overview

4 USDA Customer Statement “ The computer has already taken its place next to the plowshare and tractor as indispensable to farmers. ” -Anne Veneman, Jan 12, 2004 Farm Bureau Convention, Honolulu, HI

5 What is the Customer Statement? Secretary Veneman on January 12 th in her Remarks to The American Farm Bureau Federation 85th Annual Conference described the Customer Statement as : "Another feature [of my.USDA] will put a whole range of USDA services and programs into a single report at the fingertips of individual farmers. "For instance, farmers will be able to view their contracts in various conservation programs, their payments under commodity programs and information on loans and crop insurance. "Data can be cross-referenced with interactive maps of farm operations using geographic information systems, or what is commonly referred to as GIS technology with overlays for roads, soil types, water and other geographic features. "Producers will also have quick and easy access, in a single gateway, to the volumes of maps and geospatial data generated by USDA.”

6 Veneman Launches eGOV Initiatives To Meet The Needs Of USDA Customers - USDA Web site Gets New Look "Veneman said that beginning today, visitors to the USDA website, will begin to see a new design, which is the first phase in efforts to make the website a more powerful and improve access to USDA information and science. The new look will be followed by improved functionality," Veneman said. "We will continue adding features for users, culminating in August with the launch of 'MyUSDA.gov' to provide a customized version of the USDA homepage for individual users based on their unique needs." Other features that users will see soon include a "customer statement." Customer statements will put a whole range of USDA services and programs into a single report at the fingertips of agricultural producers. For instance, farmers would be able to view their contracts in various conservation programs, payments under commodity programs and information on loans and crop insurance. Veneman said that farmers and ranchers will even be able to cross-reference that data with interactive maps of their operations using geographic information systems, or GIS, technology with overlays for roads, soil types, water and other geographic features. "Producers will have quick and easy access in a single gateway to the volumes and volumes of maps and geospatial data generated by USDA," Veneman said. "Instead of traveling to a county office, farmers and ranchers will be able to log on from a computer to apply for loan deficiency payments over the Internet. The goal is to provide integrated service around customer needs….. WASHINGTON, January 12, 2004 – Agriculture Secretary Ann M. Veneman today announced that eGovernment initiatives would be a special focus of the U.S. Department of Agriculture in 2004.

7 Goals--to provide integrated service around customer needs Integrate with my.USDA portal Provides USDA customers’ “One-Stop” access to USDA program participation information – their Bank Statement with USDA Leverage USDA investment in eGovernment and support more efficient operations (uses eAuthenication User ID and password) Provide quick and easy access to data from multiple USDA agencies in a single report Look and Feel of new USDA.gov

8 –Address or contact information (USDA ID) –Farm Bill Conservation Contracts (limited number of programs) (FSA and NRCS) –Commodity Payments from FSA Data Warehouse (FSA) –Links to Conservation Plan data (NRCS) –Drill down capability for some components of Statement into contract and Payment Data warehouses –Address and contact information for Service Centers Features of the Summary Statement

9 “Maps and Data” link for simple interactive viewing of Ortho maps in Geospatial Data Warehouse Conservation Plan Data from NRCS’s National Conservation Planning Database Farm Loan Data (FSA) PDF Version of Customer Statement Report Additional Features

10 Target Features for April-June (3 rd Quarter) Releases User profile management Customize content Allow producer to grant access to other parties based on USDA ID Crop Insurance Summary Farm Bill Conservation Contracts (additional programs) RESNOD Collection (pending approval)

11 Target Features for July-September (4 rd Quarter) Releases Integrate with My.USDA.gov Enhanced Maps and Data links Integrated Tools such as Farm Loan Calculator FSA Enhanced DOQ’s and Land Unit More TBD

12 Customer Statement “Spotlight” on USDA Home Page

13 Customer Statement Home Page In January, Agriculture Secretary Ann M. Veneman today announced that e Government initiatives would be a special focus of the U.S. Department of Agriculture in The USDA Customer Statement is part of this effort and brings to the farmer un-precedented access to their business activities with USDA 24 hours a day, 7 days a week. The Customer Statement, "will put a whole range of USDA services and programs into a single report at the fingertips of agricultural producers.“ The Customer Statement allows farmers to view (a) their participation and application status in various conservation programs, (b)payments associated with commodity and conservation programs, (c)information on farm loans and crop insurance, and (d) conservation plan and land unit information. The Customer Statement will be a focal point for providing farm producers access to their USDA information and facilitate doing online business with USDA. New USDA “Look and Feel”

14 Customer Statement will be accessed using secure login/password In January, Agriculture Secretary Ann M. Veneman today announced that e Government initiatives would be a special focus of the U.S. Department of Agriculture in The USDA Customer Statement is part of this effort and brings to the farmer un-precedented access to their business activities with USDA 24 hours a day, 7 days a week. The Customer Statement, "will put a whole range of USDA services and programs into a single report at the fingertips of agricultural producers.“ The Customer Statement allows farmers to view (a) their participation and application status in various conservation programs, (b)payments associated with commodity and conservation programs, (c)information on farm loans and crop insurance, and (d) conservation plan and land unit information. The Customer Statement will be a focal point for providing farm producers access to their USDA information and facilitate doing online business with USDA. In the future, Veneman said that farmers and ranchers will even be able to cross-reference that data with interactive maps of their operations using geographic information systems, or GIS, technology with overlays for roads, soil types, water and other geographic features. New features will be added to the Customer Statement weekly as they are developed. Confidentiality is a key feature of the Customer Statement. Just link your bank, only you or someone your authorize (using your USDA ID) will be able to see your Statement and your business transactions with USDA. Customer uses eAuthenticatio n login/password

15 CustomerService CenterCustomer Statement and Agency Systems Customer Statement (CS) Process Diagram Completes Online Level 2 eAuthenication request for User Id and password USDA ID Database Identity Checks Customer and activates Level 2 Account Logs into Customer Statement from CS Home Page Customer Statement system issues USDA ID Service Center links eAuth account to customer database (ie SCIMS) Goes to USDA Office for identity check Learns about Customer Statement from USDA Home Page Sets up Customer Profile Views Statement Confirming Level 2 Account to Customer confirming account activation FSA Payment Data Warehouse Geospatial Data Warehouse FSA Farm Loans NRCS POINTS Data Warehouse

16 Statement Components Address and Contact Information Conservation Contract Information (ie EQIP, AMA, EQIP) Account Summary of Payments Crop Insurance Land Unit Data Customer Loans Service Center Contacts

17 Customer Statement Provides Conservation Program data: Contract amounts Payments Contract balances

18 Customer Statement (more) Commodity and Conservation Payments (FSA Data Warehouse)

19 Customer Statement (more) Conservation Plan Data Farm Loan Program data

20 Maps and Data linked to Customer Farm Map Data

21 USDA ID Business Cards James Smith 123 Peighton Place Jefferson City, MO U.S. Department of Agriculture USDA Customer Identifier for Online Systems: 184-FHT When to use this Customer Identifier: 1. When you first establish you’re My.USDA personal web site, you will be asked to enter this USDA Customer Identifier. 2. When beginning to do business with a USDA agency or participating in a new USDA program, you should provide this USDA Customer ID. If the agency/program records your USDA ID, the information from that program can be accessed through your My.USDA web account. 3. If you want to grant permission in a USDA online system for another customer (spouse, employee, partner, bank loan officer, etc.) to be able to view your data, you will need to enter that person’s USDA ID on the appropriate screen. The USDA ID provides a means for you to identify a USDA customer without having to ask for personal information such as Social Security Number or Tax ID number. 4. If your USDA Customer Identifier is attached to a particular agency or program, changes you make online to your personal data (name, address, phone number, address, etc.) using your My.USDA web site, can be automatically communicated to all attached systems. Sandy Farmer 123 Shady Lane Eden, ID (day) USDA-id: 437-FXB Sandy Farmer Contains User ID (License Plate Coding) Facilitates exchange of USDA ID with offices, partners, Technical Service Providers for data tracking Provides incentive to keep information current

22 Additional Maps and Data Features

23 In August Customer Statement will leverage My.USDA.gov Portal

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25 Common Customer Statement Application USDA Customer USDA ID SCIMS NASS-Cust APHIS-Pharm WebCAAF LINK MGR Bind USDA ID to Agency-Specific ID’s Service Center Cust ID Customer Affil ID Affiliate Cust ID Customer Affil ID Affiliate Cust ID Customer Affil ID Affiliate NASSFSFS USDA Customer Service Center Cust ID ProTracts SSN FSA W/H Census Statistics Timber NASS FS Cust ID State ID County ID State ID County ID USDA ID STATEMENT MGR Record Agencies and User Program Participation. Store User Statement Customization USDA Custome r Databas e Declare RSNOD Natl Fire Plan Forest ID Relationships USDA ID Rltn Type Statement Specs USDA ID Agencies Program s Agency Business Applications Customer RSNOD USDA ID Race(s) Gender Natl Origin Disability Agency User Databases RSNOD MGR Updates and Access to RSNOD Data Customer Accessible Applications Statement Personalization Business/Individual Search Criteria eAuthID eAuth

26 OPT card owner LINE 2 Sandy Farmer 123 Shady Lane Eden, ID (day) Optional Line 3 USDA-id 437-FXB Opt Card owner line 1 B A D C E F GI H A: License plate like coding of the USDA Customer ID B,C,I: optional information (Company Name, slogan), D: Customer name E,H,G: Customer declared contact information, F: USDA provided picture USDA ID Business Cards

U.S. Department of Agriculture eGovernment Program 27  Welcome  Customer Statement Demonstration  Q&A and Next Steps Agenda

28 Questions and Answers

U.S. Department of Agriculture eGovernment Program 29 Next Steps New EGWG Schedule: 2 nd and 4 th Wednesday of every month Next EGWG Session Date : March 24, Time : 11:00 AM – 12:00PM EST Location : S107 Topic : Smart Choice Strategic Initiatives Update eAuthentication - Release 2 Screens Review Meeting Date : Monday, March 22, 2004 Time : 2:00 PM EST Location : S107