Finding Out What Users Really Want from NREN Karolina Horvatinčić

Slides:

Advertisements

Similar presentations

Socio-Economic Research Centre ELFitness – LLP KA3 ICT KICK OFF MEETING Rome, 3-5 February 2011.

Advertisements

The Role of Employer Advisory Committees: Moving to the Next Level Wisconsin Educational Approval Board Conference November 17, 2011 Jay Hollowell.

Worker Coop Friendly HR Practices Michelle Manary President Manary-Harcus Consulting

ASM – M ARKET R ESEARCH AND A NALYSIS C ENTRE ASM – M ARKET R ESEARCH AND A NALYSIS C ENTRE - Y OUR R&D P ARTNER F OR CORNET P ROJECT ASM – M ARKET R ESEARCH.

Enhancing Academic Practice Nigeria Role of Newcastle University.

STEM (Science, Technology, Engineering and Math) education is an integrated, interdisciplinary approach to learning that provides hands-on and relevant.

Connecting People With Information DoD Net-Centric Services Strategy Frank Petroski October 31, 2006.

Dave Jent, PI Luke Fowler, Co-PI Ron Johnson, Co-PI

1 IPSG WORKSHOP 1 - CHALLENGES AND TOOLS FOR THE CENTRE OF GOVERNMENT There is an observable trend towards direction of centralization of the CoG: Reasons.

Networks ∙ Services ∙ People John DYER TF-MSP Video Conference Community Procurement Support Building on the SPOT-ON Proposal Smart Procurement,

Chapter 3 The Knowledge Leader

Information and Communication Technology (ICT) Policy and E-Development Projects in Thailand: The Impact on Grassroots and Virtual Public Sphere.

DAC Network on Development Evaluation Illuminating development challenges and results.

A Task for NRENs: Application Support and Services UbuntuNet-Connect 2008, Lilongwe, Malawi 11th November 2008 Gerti Foest, DFN-Verein.

Qatar Planning Council 1 Best Statistical Information to Support Qatar’s Progress Statistical Capacity Building for Information Society in Qatar.

A Guide for Navigators 1National Disability Institute.

HEAnet Strategy TF-MSP 3 rd February 2009 Brian Boyle.

The Vision Implementation Project

Open Development Landscape in Uganda Uganda Open Development Stakeholders Workshop, Hotel Africana 11 th - 12 th September 2012.

Growing a Network: The Experiences of InspireNet BC’s Nursing Health Services Research Network Networks Leadership Symposium 2011 Royal Roads University,

Start up Business  Yesika Kristina  Dea Pradana Darmawan  Sukianti  Merianti  Meshiya Caterlee

The role of ICT in the Industrial Development -Kenya Eng. John Mosonik Sameer ICT Limited.

SETTING THE STAGE FOR STUDENT AFFAIRS’ GOOD GOVERNANCE: SOCIAL CONSCIOUSNESS AND INSTITUTIONAL FRAMEWORK Professor Dato’ Dr. Hassan Said Vice Chancellor.

Welcome.  Fire  Toilets  Badges  Internet  Meals  Theatre  Photo  Checkout  Workshops.

New Administrators Orientation | August 27, 2015 Steve Marcus Department of Electrical and Computer Engineering Institute for Systems Research Associate.

China Open Resources for Education (CORE) Cecilia d’Oliveira M.I.T. OpenCourseWare.

Group. “Your partner in developing future Lifelong Learners” UROWNE UNIVERSITY LIBRARY.

From community website to (social) knowledge base? The Influence and Impact of Web 2.0 on e-Research Infrastructure, Applications and Users (25/03/2009)

Waisman Center Clinics Town Hall II June 30, 2015.

The Knowledge Exchange Presentation to CNI April 2005 Bas Cordewener, SURF Sigrun Eckelmann, DFG Norman Wiseman, JISC.

Encourage and Support University Teachers to Use ICT in Education Sonja Prišćan, Daliborka Pašić.

1 Internet Society Role of Content Localisation and Traffic Exchange 10 December 2014, Bishkek Maarit Palovirta, European Regional Affairs Manager.

UNIVERSITY OF NAIROBI World Class University Committed to Scholarly Excellence Prof. Peter M.F. Mbithi, EBS Vice Chancellor.

The PHEA Educational Technology Initiative. Project Partners PHEA Foundations – Ford, Carnegie, Kresge, MacArthur South African Institute for Distance.

Our formula for success You + Vision + Strategy + (Values x 4) = Success.

ESIP Federation Air Quality Cluster Partner Agencies.

Arid Lands Information Network (ALIN) Is a Network of over grassroots development, workers (CDWs) drawn from NGOs, CBOs as well as government departments,

Strategic framework – a framework for change and growth Improve Infrastructure and Organisation Integrated systems and digital capabilities Aligned and.

Promoting ICT in Developing Regions Love Ekenberg Professor of Computer Science Acting Director SPIDER Dept. of Computer and Systems Sciences Stockholm.

Annual survey of CARNet member institutions Barbara Kolarek.

The Next Stage for Results in Africa. Context 2005 Paris Declaration on Aid Effectiveness 2006 Mutual Learning Events Uganda & Burkina Faso 2007 Hanoi.

Strengthening Public Health Practice: Using Core Competencies for Public Health Canadian Public Health Association 2008 Annual Conference.

Comité de deuda pública Public Debt Committee Strategic Plan Presented by Richard Domingue Office of the Auditor General of Canada.

G3 Francophone Academic Alliance. Founding of G3 alliance  Created in September 2012 in Brussels.  Three founding members:  Université de Genève 

Last Updated 1/17/02 1 Business Drivers Guiding Portal Evolution Portals Integrate web-based systems to increase productivity and reduce.

UNIVERSITY ROLES IN MEETING ASPIRATIONS FOR ICT AND ECONOMIC DEVELOPMENT By Professor Livingstone S. Luboobi Vice-Chancellor, Makerere University Kampala,

The PHEA Educational Technology Initiative. Project Partners PHEA Foundations – Ford, Carnegie, Kresge, MacArthur South African Institute for Distance.

Introduction to IJMA3. Vision (1) Core Ideology –Core Values: –Integrity, Trust, Dedication to the communities, flexibility, respect and generosity. –Contributing.

Present and Future of Thai Academic Libraries ดร. มลิวัลย์ ประดิษฐ์ธีระ มหาวิทยาลัยรังสิต

1 Hellenic Open University eCoMeT Lab Maria Aspioti.

SCIE Conference Welcome Allan Bowman Chair of SCIE.

Ministry of Science and Technology Mozambique Research and Education Network - MoRENet Jussi Hinkkanen Ministry of Science and Technology Mozambique.

EGEE-II INFSO-RI Enabling Grids for E-sciencE EGEE and gLite are registered trademarks NA3 work in the SWE Federation Antonio Fuentes.

1 Ubuntunet Alliance Albert Nsengiyumva Deputy Chair, UbuntuNet Coordinator, RwEdNet Development Partner Meeting 10 November 2008, Lilongwe, Malawi.

Building Comminity Motivating Staff. Community Building Activity.

Personalized Learning: HISD’s Path to College and Career Readiness.

Agenda Past & Present Who we are & what we do Activities Challenges.

25-September-2005 Manjit Dosanjh Welcome to CERN International Workshop on African Research & Education Networking September ITU, UNU and CERN.

Goran Škvarč Special Projects Manager

Knowledge Transfer Accelerating Innovation. slide 1 The Knowledge Transfer Group at the HR Induction Program (session II) 6 th September 2011 Enrico Chesta.

Agricultural Research Service Office of Technology Transfer Agricultural Research Partnerships (ARP) Network.

Welcome to the NACADA Global Community NACADA 2016 Region 9 Conference.

참 잘 오셨소, 어서 오십시오 The National Center for Information and Communications Technologies A National Science Foundation.

NERC Innovation Oil & Gas Challenging Environments Workshop 17 th October 2014.

ACUI TRAINING Core Competency Module. Purpose Overview of the 11 core competencies Introduction to the resources offered by ACUI regarding the core competencies.

Breakthrough Skills for a Global Workplace

Advances in Organizational Design and Management

Solutions to promote science and technology activity of young lecturers in the context of internationalization Dr. Nguyen Van Tam

Seavus on the road towards the new knowledge society

Presentation transcript:

Finding Out What Users Really Want from NREN Karolina Horvatinčić

CUC&TNC2 / 12 Next 20 minutes about: Key factors for good user support system Process of developing a system What do our users really want? CARNet experience Collaboration and Feedback Principles

CUC&TNC3 / 12 Key factors for good user support system Vision and Mission User oriented organization

CUC&TNC4 / 12 VISION of CARNet: MISSION of CARNet (1): Development of advanced ICT infrastructure for academic and research community including fast and safe network, different contents and services. Croatia as a society of knowledge.

CUC&TNC5 / 12 MISSION of CARNet (2): Improvement of work and life through the application of ICT technology by introducing its possibilities and providing help in the process of usage. Support to knowledge dissemination, information exchange as well as creation of contents accessible via net.

CUC&TNC6 / 12 User Oriented Organization User orientation is one of the core competences of NREN employees User satisfaction should be one of the key criteria for the success of a project and services in general Every service has user support – user friendly services

CUC&TNC7 / 12 Process of developing a system mission, strategy technology, infrastructure users needs services user support measure quality, listen users improve

CUC&TNC8 / 12 What do our users really want? CARNet experience (1): (1) Contact points Helpdesk for end-users Member Services Department CMU Helpdesk for system-engineers contact for all users:

CUC&TNC9 / 12 What do our users really want? CARNet experience (2): (2) Information distribution system (3) Edupoint - Educational Centre (4) Referral centres (5) CUC - CARNet User Conference (6) Special events, lectures (7) Support for pilot projects (8) Promotion

CUC&TNC10 / 12 Collaboration and Feedback member institutions annual reports questionnaires for students interviews with professors and scientists visits to member institution collaboration among employees Feedback is valueble.

CUC&TNC11 / 12 Principles make user segmentation design your users experience work with users, not only for users –users know less about technology, developers know less about possible application in different areas –put advanced user in a project team User can be our valuable partner.

CUC&TNC12 / 12 Conclusion: It is not enough to enable connectivity. NREN should also provide user support. Users` needs have to be closely monitored and measured. Existing services are expanding following the growth of users' increasing skills and knowledge.