Connect for Health Colorado Weekly Learning Call January 22nd, 2014

Providing Information to Clients Topic 1:

What we heard… Information about the costs, available tax credits are highly motivating Brochures and flyers are reaching target audiences (more than traditional media) Estimated 50% of clients were referred by other community partners Nearly 40% of clients were connected to the organization for other services

Clients heard about assistance

When it comes to sharing information… “Connect for health is doing a great job with expanding media. Mobile van did stop in our town, Pagosa Springs in which had people call me due to customers seeing the van.” “Advertise the local phone numbers of health coverage guides or agencies in the community that can provide clients with guidance.” “Stop by organizations to drop off flyers and also partnering with organizations that see a diversity of people.”

Support for Application Completion Topic 2:

What we heard… Factors Affecting Application Completion: Process (time, cost, decision making) Technical (website, plan shopping, Medicaid/PEAK applications) Customer Service (HCG assistance, support searching plans, education, personal info) Other (negative media, other benefits, desire for insurance)

When it comes to completing applications… “Follow up! Keep in contact even before they finish it.” “Take your time so client does not feel rushed. Give them opportunities to digest info and come back with additional questions so they are moving at their pace.” “Explain the benefits of shopping on C4HC (tax credits, compare plans, etc) and show them what their savings might be.”

Thank You! Questions?