LA2401 - English for the Hotel Business Chapter 2: Hotel Facilities

Objectives Today you will learn how to use or describe: Vocabulary and symbols for hotel facilities Comparatives and Superlatives for Adjectives Hotel room facilities Understanding Guest’s requirements

Hotel Guidebook Symbols A standard set of symbols has been developed to REPRESENT GRAPHICALLY the availability of hotel facilities. Guess the meaning of the following symbols: a) Fitness room e) Room service b) Doctor service f) Water sports (at or near) c) Seafront location g) Hairdressing salon d) Live music entertainment h) Air-conditioned room

Facilities Symbols Look at the symbols in your hand-out. special Christmas arrangements radio in bedroom horse riding conferences lift solarium Look at the symbols in your hand-out. Can you identify the facilities? Do you know what they mean? telephone in bedrooms parking dogs allowed recreation/ games room banquets air conditioning building of historic interest four poster bed TV in bedrooms morning coffee/snacks children welcomed travel agent‘s commission advanced booking recommended golf course (9 holes) hotel in a rural setting swimming pool family rooms bar laundry/ valet service golf course (18 holes) foreign languages spoken central heating sauna mini-bar in bedrooms facilities for disabled night porter fishing tennis

Now identify some of the facilities with their symbols… Facilities Symbols Now identify some of the facilities with their symbols… A. B. C. D. E. F. G. H. 2. 3. 4. 1. F. C. E. B. 5. 6. 7. 8. A. D. G. H.

Making Comparisons When we want to compare two or more things we use adjectives. To use adjectives for comparisons we have to change the spelling. Look at some of these examples… To compare two things we use the “Comparative” form, but to compare three or more things we use the “Superlative” form: Adjective Comparative Superlative cheap cheaper cheapest But there are more rules to using adjectives for comparisons.  The following rules should help you remember how to compare...

Making Comparisons There are also adjectives that do not follow any of the normal rules. These are called irregular adjectives… good better best They each have their own spelling, so you learn each one.

Making Comparisons Activity Review the table provided Write six sentences using comparatives and superlatives Include each factor (price, size, comfort, facilities, distance) Mention each hotel at least once

Listening Exercise Watch the video and identify what facilities the hotel offers its guests. Then listen again and write the adjectives that you hear that describe the facilities.

Vocabulary - Hotel Room Facilities Hotel Room Facilities On the list provided, translate the objects that are commonly found in hotel rooms: (e.g., basin/ อ่าง/ อ่างล้างหน้า) Identify these objects: How did you do………..?

Speaking Listen to the following conversation and complete the missing information. Practice the conversation with a partner. A: I'd like to reserve a hotel room. B: That should be no problem. May I have your full name, please? A: My name is John Sandals. B: Hello, Mr. Sandals. My name is Michelle. What days do you need that reservation, sir? A: I'm planning to visit New York from Friday, April 14 until Monday, April 17. B: Our room rates recently went up. Is that okay with you, Mr. Sandals? A: How much per night are we talking about? B: Each night will be $308. A: That price is perfectly acceptable. B: Wonderful! Do you prefer a smoking or nonsmoking room? A: Nonsmoking, please. B: Next question: Is a queen-size bed okay? A: That sounds fine. B: Okay, Mr. Sandals. Your reservation is in our computer. All we need now is a phone number. A: Certainly. My phone number is 626-555-1739. B: Thank you, Mr. Sandals. We look forward to seeing you in New York! Listening Link

Hotel Room Facilities D. B. A. C. Look at the hotel rooms and the facilities included, and match them with the guests’ preferences below. : Guest A : Guest B : Guest C : Guest D “I need a full suite with “I need an adapted room “I may have colleagues “I need a double-room full broadband access and with facilities for disabled arriving later, so two with room service and web-conferencing.” amenities and laundry.” beds are needed.” a splendid view.” 1. 2. 3. 4. D. B. A. C.

Look at these people and decide what services they might require… Hotel Facilities Some guests will have special needs that a good hotel employee will know and prepare for to provide the best professional service. Look at these people and decide what services they might require… a. organized games and activities b. nappy-changing facilities in toilets c. a resident nurse d. push-chairs e. special wide doors f. a courtesy bus to town g. ramps at all stairs h. a playground or playroom i. hoists in bedrooms j. lifts to all floors k. notices in Braille l. a low-level front desk 1. 2. C, E, F, G, I, J, L F, K C, F, J 3. B, D, J A, H 4. 5.

Edinburgh, Scotland: Activity Look at the hotel information from a Scottish guidebook and answer the questions on Page 5 of your handout. Which hotel is not in the centre of Edinburgh? Which hotel is the largest? Which is the smallest? Which hotel has Oriental cuisine? Which hotel does not include breakfast in its basic room rate? What facilities are common to all three hotels? Which hotel would you stay in and why?

How about WANTs not NEEDs? Your guest is a very affluent vocalist/musician. He is American. He enjoys playing poker, blackjack and roulette. He wants to go and play these games. He wants to share accommodation with 10 friends. He loves to watch HUGE televisions. He wants a personal BUTLER. He wants his OWN conference room. He has NO LIMIT with BUDGET!

How about WANTs not NEEDs? His bodyguard…. Him……….. His friends…

Top of the Range The Bellagio is a hotel and casino located on the Las Vegas Strip in the Paradise area of, Nevada, USA and a member of The Leading Hotels of the World. It is owned by MGM Resorts International and was built on the site of the demolished Dunes hotel and casino. http://www.bellagio.com/

The Presidential Suite 180 000 Baht / night

The Presidential Suite Our Presidential Suite - 380sqm. of contemporary ambience. Enjoy your own : Spacious mosaic marble foyer with glass chandelier and water features Verdant indoor garden and fountain Outdoor solarium with water features Master bedroom and guest bedroom with fireplaces and 30-inch LCD Sunken full service bar with seating for six 50-inch plasma and home theatre entertainment system with Surround Sound Whirlpool therapeutic bath and rainforest Swiss steam showers Automatic drapery and sheer controls Conference room 24-hour butler attention VIP check-in and lounge access For your personal staff, three 92sqm. square-foot Entourage Suites are available on the same floor.

Summary Today you have studied: Vocabulary and symbols for hotel facilities Comparatives and Superlatives for Adjectives Hotel room facilities Understanding Guests’ requirements