Haringey Council HR measurement - towards a balanced scorecard Steve Davies Acting Head of HR

Develop a basket of measures from existing HR data/ metrics Demonstrate organisational effectiveness in managing people Provides VFM measures Aims

HR measurement framework Value Based Metrics Corporate based HR Outcome measures Organisation focussed Operational HR metrics Efficiency measures HR analytics Workforce data

HR measure - categories Value Based HR Outcomes HR Efficiency measures Workforce data Organisational fitness – Ability of organisation to deliver excellent services Organisational HR performance – effectiveness of organisation in managing people performance HR customer focus – degree to which People & OD delivers services that meet customer expectations and provide value Organisational Capacity – level of staff resourcing and capacity within the organisation

Organisational fitness Measures include: Customer satisfaction, ROI measures, Perf level/ competency of staff, resource/ capacity measures indicating good employer Organisational HR performance Measures include: Employee satisfaction, Absence reporting, Disciplinary/ sickness actions, No. of days suspension, Appraisals conducted, ET claims HR customer focus Measures include: HR Customer satisfaction surveys, HR costs/ capacity, Recruitment speed, HR performance measures, Training programme success Organisational Capacity Measures include: Vacancy rates, Turnover rates, Workforce profile (ethnicity, disability, age, etc.), Agency staff, Sickness absence rates HR measures

HR Balanced Scorecard People & OD Scorecard - Jun07.xls

Provides a framework that is flexible and easy to construct from existing HR data/ metrics Provides a measure of organisational effectiveness in managing staff Provides a platform for additional measures and benchmark opportunities Scorecard deliverables

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