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Visit us at E mail: Tele: TIPS TO TRAINED INTERNAL AUDITOR 1.Auditor is always fact finder and not fault finder. 2.As per ISO: and ISO:14001 auditor looks for effectiveness of system, process approach and not only records. 3.Auditors 4 key boundaries a. ISO:900/ISO:14001 requirements b. Own written documents c. Customer requirements d. Statutory & regulatory requirements Audit methodology a. Interview people b. Verify records c. Witness testing/ process checking d. Own verification of process / product parameters

Visit us at E mail: Tele: Steps involved in Internal EQMS audit (A.)Audit initiation.  Scope, frequency. (B.)Audit preparation.  Audit plan, documents required. (C.)Audit execution & audit report  Meeting, data gathering, documentation, Reporting.

Visit us at E mail: Tele: The following types of questions are normally used while interviewing people What/ why /when /where /how /who & show me A set of question for EQMS audit is listed bellow. Hypothetical question : –Let us say ? –Suppose ? –If this not happen then ? silent questions : –Body language silence Dumb question : –Obvious one; isn’t it Inverse question : –I am not sure, are you sure ? comparison question : –Comparing different situations for statements.

Visit us at E mail: Tele: Auditor’s quality 1. Wise & alert : ability to adapt to different people & situations. 2.Appropriate industrial experience. 3.Ability to question to ascertain facts. 4.Ability to listen. not prepare next question while listening to an answer. 5.Interested in the explanation. 6.Knowledge of EQMS system standards & of assessment & audit techniques. 7.Analytical brain. 8.Sensitive to feelings, attitudes & motives so as to understand what people mean when they say something. 9.Maintains eye contact. 10.Ability to discuss without arguing. 11.Neither approves not disapproves.

Visit us at E mail: Tele: Application of PDCA to management representative PLAN Co-ordinate definition of key processes, their sequences and interactions Define needs for documented procedures Co-ordinate preparation of quality manual Co-ordinate elaboration of Inter-functional procedures (document control, internal audit etc) Determine legal and regulatory requirements Coordinate quality planning DO Ensure processes are defined & maintained Promote customer focus Facilitate internal communication Support line management functions Co-ordinate training activities (with HR) Collate measurement data (product / process / system)

Visit us at E mail: Tele: STRUCTURE OF STANDARDS AS PER ISO Environme ntal policy 4.3Planning Environmental aspects Legal & other Objectives & targets EMP 4.5Checking & corrective action Monitor & measure Non-conformance Corrective/preventiv e actions Records Audits 4.4 Implementation and operation Structure / responsibility Training, awareness Communication EMS documentation Document control Operation control Emergency procedures 4.6Management review CONTINUAL TRADE LINKAGES

Visit us at E mail: Tele: WORKSHOP 1 EQMS SYSTEM QUESTIONNAIRE *Analyze the statement provided and indicate in the box on the paper whether you consider the statements to be “NCR" under iso:14001 environment management system and ISO 9001 write “Yes" if NCR otherwise write “No” *If you consider the statements to be “NCR”, please indicate in the box the clause number from ISO: which supports your decision.

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