Critical first step for designing and improving URAN and its management is the analysis of needs, core processes and situational factors Dmitry Galagan Delft University of Technology The Netherlands Kiev, Ukraine, 1 October 1999

TU Delft 2 Contents Introduction to my research project Model of Real System Main idea - carrying out a survey Examples of similar surveys in Europe

TU Delft 3 Management paradigm Informational influences Technical influences Economic influences Management Real System Managerial influences Information System Network Real System

TU Delft 4 Main concepts of Real System (RS)  Core processes  People (end-users) and their needs  Requirements  Preconditions (limitations)  Situational factors (specific and generic)  Interests of external parties (government, business, donors)

TU Delft 5 Model of Real System (no IT) Core processes Needs People cause have perform

TU Delft 6 Core processes Research and development –R&D in the ICT area –R&D in the non-ICT area Educational –Learning –Knowledge assessment Administration Support Core processes Needs People cause have perform

TU Delft 7 People Students (scholars) Teachers (academic staff) Researchers –networkers –non-networkers Administrative staff Others Core processes Needs People cause have perform

TU Delft 8 Needs Information needs Communication needs Processing needs –Professional –Private Core processes Needs People cause have perform

TU Delft 9 Model of Real System are aware of RS Core processes Needs People (users) cause have perform limit Management Preconditions formulate Network Benefits brings Requirements form basis for define Interests of external parties (gov., com., donors) influence formulation of are based on Situational factors describe

TU Delft 10 Requirements Availability Reliability Performance Capacity Expandability and flexibility (maintainability) with respect to changes Compatibility with the standards Security Confidentiality Accountability (ability to invoice) etc.

TU Delft 11 Preconditions Centralization/decentralization of activities Centralization/decentralization of HW/SW Financial resources HW and SW supplier lines Personnel allocation Standardization directives

TU Delft 12 Situational factors - specific Type Size Culture Power Organizational structure Financial state Institution age IT utilization stage (initiation, contagion, control, integration, data administration, maturity)

TU Delft 13 Situational factors - generic Marketing factors Regulatory/informational factors Economical/financial factors Technical factors Cultural factors

TU Delft 14 Situational factors - examples (1) Ukrtelecom’s present monopoly and emergence of new players Lack of control for the copyright laws (“stolen software” problems) President’s edict about exclusive rights on Internet provision for budget-funded org. Instability of the legal system Complexity of tax and customs systems

TU Delft 15 Situational factors - examples (2) Lack of national financial resources to invest in networking Donor’s money cannot be spent on salaries Cost reduction on long-distance telco channels for budget-funded organizations Old telco infrastructure No IX in Ukraine (peering problems)

TU Delft 16 Some practical issues Are users interested only in Internet access when they connect to URAN (now and in the nearest future)? –What to develop - external channels or national backbone? Is a link to TEN-155 necessary? Why? How many institutions, departments and their staff (scientists, students) want to be information providers, not consumers?

TU Delft 17 Conclusion Analysis of needs, requirements, core processes and situational factors is very important

TU Delft 18 A question for donors Will you consider a network which has such a background as a proper place for investments and donorship?

TU Delft 19 Main idea URAN should not be only a specialized ISP, but a national network which knows and represents interests of its users, and acts on behalf of them.

TU Delft 20 Proposal Survey(s) should be carried out. The goal of such a survey is the analysis of needs, core processes, situational factors and requirements.

TU Delft 21 Similar examples JANET (UK) SURFNET (Netherlands) EC Joint Research Center - GARNER project /Gathering and Analyzing Requirements for Networks of Education and Research/

TU Delft 22 JANET usage Students’ access: –students’ traffic = 2/3 of the total traffic –students expect Internet access as part of what they pay for Much of JANET usage is for activities that are not exclusive to higher education A need for an intensive qualitative understanding of academics’ and students’ information needs and patterns of use

TU Delft 23 SURFNET users’ survey Students using the network Staff using the network Staff having own homepage Students having own homepage External usage External library catalogs usage Have PC at home

TU Delft 24 GARNER survey Do researchers use Internet for: –publishing research results –collaborative working –remote conferencing –remote learning –information solicitation –access to remote facilities In what collaborative research projects is your organisation involved? How is the Internet used to facilitate collaborative working? What future applications/services are required or envisaged?