e-Riga: restructuring the city Ēriks Zēģelis, Director of the Riga City Council Information Technology Centre

Contents  Basic information about Riga  Project e-Riga approach  Achieved results

Basic information about Riga  Riga – the capital of the Republic of Latvia, located at the crossroads between the East and the West  750,000 permanent residents, which constitutes approximately one third of Latvia’s total population  City budget € million  Riga accounts for around 50% of the total industrial output in Latvia

Major driving forces and solutions  Increasing demand from the society for accessible and easy-to-use public sector services  Increasing amount of the information necessary for decision-making  Increasing number of information and communication device users  Solution – introduction of e-government!

What is e-Riga?  e-Riga is a complex modernisation and restructurisation project that covers all fields of municipal operations  Estimated project duration (1 st phase) – five years  Estimated budget – € 21.2 million over five years

Expected results of e-Riga  Municipality change from function-oriented to client- oriented organisation  Introduction of “Single Point of Access” policy and “Multi Channel Access” strategy for providing municipal services to citizens and employees  Building information society and adding extra value to the city investment attraction

Multi Channel Access Service 1 Municipal office Phone Internet Digital TV Front office desk Bank Mail Local business community City residents Foreign investors City guests Service 2 Service..... Service n Service n+1

Project history  Adoption of the Riga City Council e-City project vision document on August 2002  Selection of the Strategic Partner – consortium of Microsoft, Hewlett-Packard and Ernst&Young  Choice of “fast planning model” – parallel work on overall project documentation and first specific projects  Development of the project strategy, new portal and first pilot projects

Central data base Registry of population, State Revenue Service, Landbook etc. Real estate taxes administration Citizens income-tax administration Administrative judgments follow-up Mechanical movement of the population Office works information system Riga City Council documents IS Agreements follow-up and control system Real estate register Registry office information system Real estate information system Residents information system RCC’s computers, software, etc. follow-up Precondition of all non-tax payments Registry office Apartments round-trips administration Applications (at least 21)

Processing of childbirth benefit Function oriented (old) approach: Client oriented (new) approach: Registry office Social service Bank Cash-desk Bank Nearest post office Registry office

Client oriented approach: Certificate about land zoning Function oriented approach: Document Certificate Portāls Certificate Bank City Development Department Processing

Real estate tax payment Finance Department Mail Bank Views account, pays tax

Construction duty calculator

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Values of project e-Riga Light Safe Comfortable Electronic Quick

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