© 2004 SHRM SHRM Weekly Online Survey: November 9, 2004 HR Metrics/Measurement Sample comprised of 357 randomly selected HR professionals. Analyzing 357 out of s sent; 1926 received (response rate = 19%) Survey fielded November 9 – 15; presentation generated on November 16, Margin of error is +/- 5.0%

© 2004 SHRM SHRM Weekly Online Survey: November 9, Does your organization's HR department use metrics/measurements to keep track of how HR contributes to business objectives?

© 2004 SHRM SHRM Weekly Online Survey: November 9, Does your organization's HR department use metrics/measurements to keep track of how HR contributes to business objectives? ChoiceCountPercentage Answered No % Yes % Not sure287.8%

© 2004 SHRM SHRM Weekly Online Survey: November 9, Does your organization use metrics/measurements to keep track of the following? (Check all that apply.)

© 2004 SHRM SHRM Weekly Online Survey: November 9, Does your organization use metrics/measurements to keep track of the following? (Check all that apply.) ChoiceCountPercent of Sample Health care costs per employee % Cost of benefits (excluding health care) per employee % Turnover rate (both voluntary and involuntary turnover) % Absenteeism % Retention rate % Cost per hire % Promotions % Time to fill % Turnover costs % Training return on investment % Other215.90%

© 2004 SHRM SHRM Weekly Online Survey: November 9, 2004 Responses to the “Other” please specify option for Question 2: None Diversity Staffing/Recruitment Service Level Agreements in response to ER or Benefits issues Overtime Payroll costs per dept and location On time reviews, recordable accidents Associate satisfaction Quality of Referred Candidates; Quality of Placements Slate diversity, diverse hires We don't use it at all Annual incentive plan as % of salaries Don't know Workers' Compensation Reason for voluntary termination Tech costs per employee FTE's Performance improvement plans; employee recognition awards Diversity