WISMS IM&T Task Group Update John Dickens Amrez Jawed Kevin Truby

Agenda Overview of process Balanced Score Card Development Dataset requirements Data Collection Data Storage Information Reporting National Reporting Risks and Clarifications Feedback

Overview of Process 1 Definition of the project objectives – “in 2 years time, how will we know what impact the WISMS project has had on our Service Users, Service Providers, Staff and wider Community?” – Where are we starting (the baseline)? – What is ‘better’? – 3 metrics per task-group

Overview of Process 2 Convene 4 Task Groups each made up of a cross- section of stakeholders to define the metrics that would measure the impact across their areas: – Economic Benefit – Individual Health and Wellbeing – User Experience – Community

Balanced Scorecard Development Each Task Group workshops to define: – Definition – what is the individual metric? – Baseline or Comparator – Oct or similar control – Currency – Attendances / Service Users / Events / Completions – Timescale – per day / week / month / quarter / year / project – Validations – is the data accurate? Facilitated (but not constrained) by IM&T

Individual Health and Wellbeing metrics - Financial IHWB-F1 Number of Service Users asked about debt IHWB-F2 Number of Service Users identified as having debt problems IHWB-F3 Number of Service Users referred to Specialist debt counselling services

Individual Health and Wellbeing metrics - Personal IHWB-P1 Number of Service Users participating in 30 minutes of activity on 3 or more days per week IHWB-P2a Number of Service Users referred to smoking cessation clinics IHWB-P2b Number of Service Users attending smoking cessation clinics IHWB-P2c Number of Service Users confirmed as '4 week quitters'

Individual Health and Wellbeing metrics - Social IHWB-S1 Number of Service Users reporting positive relationships with family and carers IHWB-S2 Number of Service Users involved in community groups, activities and involvement

Individual Health and Wellbeing metrics - Qualitative IHWB-Q1 Average Score of All Services User responses to Questionnaire Q1 this quarter IHWB-Q2 Average Score of All Services User responses to Questionnaire Q2 this quarter IHWB-Q3 Average Score of All Services User responses to Questionnaire Q3 this quarter IHWB-Q4 Average Score of All Services User responses to Questionnaire Q4 this quarter

User Experience metrics – Personal Development UE-PD1 – No of Service Users / Village Project attending Harm Reduction per month UE-PD2 – No of Service Users / Village Project attending a Personal Support session each month UE-PD3 – No of Service Users / Village Project attending a Structured Day Programme UE-PD4 – No of Service Users engaged in Village Project

User Experience metrics – Professional Development UE-Prof1 – No of Service Users / Village Project attending College Training (courses) each month UE-Prof2 – No of Service Users / Village Project attending an internal /on-site Training (courses) session each month UE-Prof3 – No of Service Users / Village Project attending JC+ employment Training each month

User Experience metrics – Social Reintegration UE-SR1 - Number of Service Users / Village Project attending P2W each month UE-SR2 - Number of Service Users / Village Project attending JC+ Interviews each month UE-SR3 - Number of Service Users / Village Project becoming volunteers each month UE-SR4 - Number of Service Users / Village Project becoming employed each month

Community metrics Comm-1a - The number of Service Users with parental / guardian responsibility accessing WISMS family support team Comm-1b - The number of Service Users with parental / guardian responsibility accessing Mainstream Family Support Services Comm-2 – The number of Service Users reporting an improvement in accommodation status (1-5)

Community metrics Comm-3a - Community perception of levels of alcohol and drug activity - Q1 Comm-3b - Community perception of levels of alcohol and drug activity - Q2 Comm-3c - Community perception of levels of alcohol and drug activity - Q3

Economic Benefit metrics EB1 - Reduction in the cost of crime EB2 - Reduction in the cost of A&E attendances EB3 – Reduction in the cost of Benefits paid

Dataset Requirements From the workshops and subsequent clarifications data would be required from: – NHS Secondary care data (A&E, Inpatient and Outpatient) – DWP Benefits paid – Criminal Justice crimes data – Service User Quarterly reviews – Community questionnaires

Definition of ‘our cohort’ What is the cohort of Service Users: – “Clients on Turning Point / CIM and SystmOne as at 1 October 2009 aged 18 years on that date” – How often do we add / remove Service Users?

Data Collection and Reporting Collection – Forms / Direct input (secure system) – SUS Data (PCT) – DWP (tba) – Criminal Justice (tba) Reporting – Balanced Scorecard / Dashboard – Individual Trends – National Reporting (SUS data)

Information Flow Diagram

Black Marble Demo

Data Sharing Meetings have taken place with PCT Information Governance. All exchanges will take place under the Inter-Agency information Sharing Protocol. (Feb’09) ISA will underpin these. Utilise Data protection Act 1998 – Caldicott Principles Gold standard – Consent

Risks and Clarifications Anonymisation of SUS data for this we will need Ability to track individual Service Users throughout the pathways? – Gold Standard – may not be able to achieve this. Silver standard basic of the BSC Information Sharing (all parties) &Co-operation by all participating organisations on data collection and communication Funding - may need up to 4 IT Servers Workforce engagement and training Additional data sources (future)-

Feedback Have we as an IM&T project group met your requirements.