every five years water and sewerage companies submit their investment plans to the industry regulator Ofwat this is known as the ‘Price Review’ the next Price Review is in 2014 IT WILL DETERMINE PRICES FOR THE PERIOD

Investment proposals Legislation Customer priorities (What are our obligations?) (What do our customers want?) EU Bathing Waters Directive Environment Agency Drinking Water Inspectorate (DWI) Health & Safety (HSE)

Challenges Climate change higher winter rainfall, but hotter, drier summers more frequent and intense storm events rising sea levels more intense rainfall

Challenges Population growth Devon and Cornwall forecast to have the largest population growth in the country between 2015 and 2035 increased risk of water scarcity the need for sustainable water resource solutions Increased flooding risk if Planning is not more sustainable - SUDS

Challenges Rising Expectations /Affordability issues how can we improve services while keeping bills affordable? south west region – high house prices, low wages

Challenges Legislation & obligations new environmental standards? new legislation? changes to existing regulations? New Bathing Water Directive Adoption of Private Sewers Floods Water Management Act

Our vision

Environment: successes so far Dramatically improving bathing water quality (the £2 billion Clean Sweep scheme) developing our award-winning Upstream Thinking initiative reducing our carbon emissions and increasing our renewable energy generation

Environment: looking ahead should we invest in the resilience of our sewers to prevent any bathing water pollution? should we invest more on flooding issues in Partnership with the LLFA and EA? should we spend more on solar, wind and hydro power (one or all)? how can we further reduce our energy consumption and carbon emissions?

CASE STUDY: Upstream Thinking

£9.1million investment over 5 years ( ) 1. Working with landowners and farmers to reduce the amount of pollution entering the water system 2. Restoring dried-out peatlands to improve ‘upstream’ water quality and storage

South West Water is currently working with almost 500 farms, supporting and promoting ‘catchment sensitive’ practices. BENEFITS: Less run-off and chemicals in the rivers reduces the need to build new water treatment plants Less energy is used Less water treatment needed = less costly

South West Water is currently spearheading the ‘re-wetting’ of 2500 hectares of dried-out moorland on Exmoor and Dartmoor BENEFITS: improved water quality and natural storage carbon capture (in the peat bogs) biodiversity stable flow downstream (less flood risk)

CASE STUDY: PUROS

Phased Utilisation of Remote Operating Systems (PUROS) Investment in technology: allows better management of people, assets and data more flexible and multi-skilled workforce

Phased Utilisation of Remote Operating Systems (PUROS) Investment in technology: advanced warning of storm events real time data on asset performance rapid and effective deployment of resources Improved community and customer liaison

Phased Utilisation of Remote Operating Systems (PUROS) Investment in technology: improved hydraulic modelling driving effective capital interventions Partnership working to reduce the risk of surface water flooding to our customers

Summary The 2014 Price Review is an opportunity to take a strategic overview of the quality and capacity of wastewater infrastructure Any investment needs to be supported by customers Tough decisions will have to be made regarding priorities Not all the solutions need to be civil engineering schemes – innovation! Partnership working will be key to ensuring that we produce robust investment plans meeting multiple stakeholder needs