Dignity in Care The Royal Borough of Windsor & Maidenhead Catherine Mullins Policy & Planning Officer – Adult Services

What we have done… Created a Commissioning Strategy that has Dignity and Respect as a strategic priority Completed a Dignity Audit throughout the whole of the Council Sought Older Peoples views on how important Dignity and Respect is to them Hosted an Awareness of Dignity Day for all staff and Service Providers – all service user groups Sent Dignity in Care Cards to all Service Providers - at Fee Uplift time! Customer Care Coordinator using the Dignity Cards Raised Dignity in Care at all Forums, Partnership Boards, and meetings, both internal and external Included specific Dignity Awareness Training in the Training Calendar Overview and Scrutiny Panel Presentation and continuing interest, including further review with survey

What we are doing now… Creating a Joint Dignity Statement with Partners in Health Services Staff newsletter regular features Creating an internal Dignity Champions network Explicit features of Dignity in commissioning processes Changing the Quality Assurance Template to include explicit Dignity in Care measures – internal and external Reviewing how policies and procedures are written, including corporately: Dignity at Work Changing the new staff induction process Seeing the Practical Application – Meals Audit in Care Homes

What we have planned… Changes to the Screensavers, showing the Dignity Messages, also posters and newsletter Conference on the End of Life Strategy – Dignity in death Changes to all job descriptions so that expectations are clear from the start Changes to the confidentiality policy Team Action Plans with Dignity and Respect Service User Reference Groups Work with CSIP!