KM Workshop Dec. 9, 2005 Group B RakeshRetnoJJUmarLanlan Facilitator: Praba Nair

How do we position KM?  Tool for survival  Tool for improvement of: – system – procedures – people  Tool for integrating all productivity (create synergy)  Tool for reducing cycle time/delay  Mindset change

How do you ensure successful execution of KM?  Top management commitment  Employees’ commitment  Clear understanding for KM in the organization  Benefits of KM (What’s in it for me?)  Do a gap analysis of the above determinants  Motivate the adoption of KM (e.g. incentives, recognition, awards, grants) Determinant Where are we now? Where should we be? Strategy People Leadership Technology Process

What are the instruments for monitoring KM? INITIATION KM Readiness Assessment Baldrige/NQA Assessment EXPANSION Qualitative Measures (e.g. Best Practices/ Lessons Learned/After Action Review/ Reports CONTROL & SUPPORT Quantitative Output Measures (e.g. no. of Best Practices, no. of hits, participation rate, no. of COPs) MATURITY Balanced Scorecard Intellectual Capital Outcome Measures

Next Steps – NPO Level  India – prepare a complete report about learning on KM and share with colleagues; conduct training on KM for SMEs  Indonesia – prepare report; plan for next year incorporating KM; conduct FGD at the university and training program on KM  Thailand – share experience to network in Thailand using Blogg to Blogg communication; trainers training on how to be more passionate in aligning KM with the organization mission and vision  Philippines – strengthen the KM network to build on capability in KM implementation and measurement

Next Steps – APO Level  Come up with a special working group with permanent reps from each NPO to work on KM to ensure the follow-thru of what we have started here.  This group can implement the agreed upon framework and meet on a regular basis to share their progress, best practices and lessons learned  Suggested venues: 1 st : Singapore; 2 nd Manila;3 rd Bangkok; 4 th New Delhi