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A Council that is Delivering Good Services 4 Green – No Significant Risks Amber – Area of Uncertainty Red – Significant Concerns and Risks

5 A Council that is Delivering Good Services

A Council that is Led and Managed Professionally and Effectively 6

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10 Define the Shared Community Vision Define the Organisations Corporate Plan Define Operational Plans Evaluate and Feedback on Performance Create Team and Individual Objectives Key outcomes: Shared ambition and goals across the community Clarified leadership, delivery and accountability Agreed priorities and performance targets linked to goals Shared commitment to deliver by everyone Delivery of planned objectives at all levels Define Strategic / Thematic Plans

11 One Shetland Community Plan Five Directorate Plans Everyone known’s what they are individually expected to do Team Plans as required One Council Action Plan Five/Seven Thematic Plans Set Actions MeasuresSet Actions Measures Manage PerformanceManage Performance

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SOA Chief Executives to CPP in March for annual approval Partnership Strategy / Activity Strategic Consultations (e.g. Transport, Housing, Land Use Planning) Service Specific Consultations Community Profiles Citizen’s Panel (Your Voice) Research Staff Involvement Council Action Plan Chief Executive to Exec / Council in March for annual approval Directorate Plans - Dirs to Service Committees in April for annual approval Service Plans Exec Mgrs to Directors in April for annual approval Individual Work Plans (Managers / Employee at least annually) Single Outcome Agreement Outturn Report by Chief Executive Annually Council October Council Action Plan Progress Report By Chief Exec 6 mthly to Exec Comm & Council - June/Dec Directorate / Service Plans Progress Reports 6 mthly – to Service Committees by Directors - May /Nov Team Leaders Regular One-to-Ones with Employees – formal review at least annually Dept Mgmt Team Exec Mgrs 3 mthly Op Perform Reports Jul / Oct /Jan /April Corp Mgmt Team Dir Report 3 mthly Summary Operational Performance Reports Jul / Oct /Jan /April Executive Managers Regular One to Ones with Team Leaders / Monthly Team Briefs NB: this can be incorporated into Employee Review and Development

Planning and Performance Document ApprovalAccountabilityScrutiny of Outcomes / Actions and Cost Community Plan /SOA CPP & partners years - Annual refresh Chief Executive of each partner Annual PPR To CPP - 3 mthly Council Action Plan Council, via Exec 4 -5 years /Annual refresh Chief ExecutiveTo Exec Committee - 3 mthly progress Thematic PlansRelevant Committee / CPP - Annual refresh Relevant Executive Manager/ Director To Relevant Director / CEO - 3 mthly Directorate Plans Relevant Committee Annual approval DirectorTo CMT – 3 mthly To Committee – 3 mth Service PlansRelevant Director Annual approval Executive ManagerDirector – 3 mthly Team PlansRelevant Exec Manager & Director Annually Executive Manager / Team Leaders To Executive Manager / Director – 3 mthly Individual Work Plans Relevant Manager at least Annually Individual Staff Member To Exec Mgr / Team Leader Annually 14

15 PPMF ElementLead ResponsibilityOther Involvement Community Plan / SOA/ Council Action Plan (development and annual refresh) Community Planning and Community Devt Manager + P&I Manager CMT / Partners Thematic Strategies (overall structure and integration + development and annual refresh) Community Planning and Community Development Manager Lead Officers Overall Structure and integration across all plans. Performance & Improvement Manager Directors and Executive Managers Finance across all plansFinance ManagerDirectors and Executive Managers Asset Management & Capital Programme interface Capital Programmes ManagerDirectors and Executive Managers HR / Workforce Development Plan across all plans HR ManagerDirectors and Executive Managers ICT across all plansICT ManagerDirectors and Executive Managers Risk Management across all plansLaw & Governance ManagerDirectors and Executive Managers Community Engagement & Equalities across all plans Community Planning and Community Development Manager Directors and Executive Managers Performance Monitoring and Reporting across all plans Performance & Improvement Manager Directors and Executive Managers

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