Cisco Unity Enterprise Communications Solutions G. Marlowe Fenne Channels and Strategic Alliances Cisco Systems

Single message store for voice, fax and messages Intelligent Mobile Communications Cisco Vision for Unified Communications IP Voice Mail IP Voice Mail Unified Messaging Personalized Productivity Management Business Infrastructure Solutions IP Phone Productivity Apps Calendar Vmail/ Instant Messaging IP Phone Productivity Apps Calendar Vmail/ Instant Messaging Personalized call routing rules Speech recognition access Intelligent Voice Portal Multi-modal application access via mobile devices

Benefits of Cisco IP Communications Customer Satisfaction Increases speed and quality of responses to all types of communication Streamline communications with speech enabled access to voice mail and contacts Growth-Oriented Scalable growth and global solution Business resiliency through redundancy Employee Productivity Message access anywhere, any way, anytime Unify how & where you receive calls Powerful collaboration & applications on IP Phones Cost Reductions Moves/adds/changes are simpler and faster Single infrastructure to manage and maintain Single transport infrastructure for all media: Data/voice/video

Progressive Productivity— Business Benefits Increase over Time Less premises cabling and equipment to install, manageLess premises cabling and equipment to install, manage Increased use of basic features saves end-user, IT staff timeIncreased use of basic features saves end-user, IT staff time Less impact from disaster recovery situationsLess impact from disaster recovery situations Faster moves, adds, changesFaster moves, adds, changes Less travel for IT and end usersLess travel for IT and end users Improved mobile and telecommuter worker productivityImproved mobile and telecommuter worker productivity Even further use of advanced features saves end-user timeEven further use of advanced features saves end-user time Access in previously inaccessible placesAccess in previously inaccessible places Expanded telecommuter benefitsExpanded telecommuter benefits Any-to-any access benefitsAny-to-any access benefits Unified messaging benefitsUnified messaging benefits Voice-integrated applications benefitsVoice-integrated applications benefits Videoconferencing benefitsVideoconferencing benefits Expanded Audio Conferencing collaborationExpanded Audio Conferencing collaboration Initial Benefits Reducing Cost Expanded Benefits Expanded Benefits Improving Business Productivity Business Benefits

Improved Productivity and Lower TCO  Real customers - NFL Films – User save one up to one hour per day – Speed, flexibility and ease of deployment – Extension mobility = constant connectivity – $400,000 per Superbowl in deployment cost savings  Independent analyst study – Approximately 30 minutes of daily productivity gain per user – Reduced administrative costs by 70% per year – Compared to the cost of managing three messaging systems for voice mail, fax, and – Reduced annual messaging TCO by up to $500/user

Convergence Strategies “True” Convergence Integrated Boxes IP-enabled PBX/ACD There Are Three Basic Approaches to Data/Voice Network Convergence Not end-to-end IP solution Gateways added to TDM architecture Scalability based on cabinets Proprietary software and IP phones End-to-end IP solution Fully converged LAN/WAN architecture Highly scalable and centralized or distributed Open standards-based Separate voice and data systems bundled together in single chassis Not necessarily converged architecture Limited scalability “Traditional” Voice Vendors “Next Generation” Voice Vendors Cisco distinguishes the difference between a “true” converged infrastructure and application strategy and a middle-of-the road strategy

Important UC Considerations…  Real, customer-proven ROI (e.g. Crate & Barrel, Burger King)  True, end-to-end IP Communications – Customers get best of both worlds – true IP AND migration path  Cisco IP infrastructure proven for mission-critical applications – QoS, VLAN, VPNs, survivability, resiliency  Smooth migration path from TDM to IP – Legacy PBX and IP integration from one server  Open Standards - XML, SIP – Breakthrough multi-modal communications for more productivity  Single, integrated global source for IP communications – IP data, IP telephony, unified communications, customer contact, (AVVID); storage, security, videoconferencing, network management, content networking

Domino, Notes & iNotes DUCS Cisco Unity Complete Solution Unity for Domino is a Collaborative Effort between Cisco and Lotus

 Domino Unified Communications Services  DUCS requires Domino version and Notes version  Key Benefits - Single, unified Domino message store - Native Notes Address Book support - Message notification & MWIs - Native Lotus Mail Template for voice message playback/record - iNotes web access to messages DUCS Overview

 DUCS Provides a Set of Key Services to Cisco Unity – Message Notification – Templates and Directory Extensions – Message Categorization – Integrated Voice Player/Recorder and Voice Inbox DUCS Core Architectural Services

 DUCS Message Notification – Provides new message alerts allowing outdial notifications and MWIs – DUCS provides Unity message alerts from the Domino Server  Templates and Directory Extensions – Distribution of UM-enabled Notes Mail Templates and directory extensions are handled by Lotus-branded installation programs for Notes and Domino servers DUCS Core Architectural Services

 Message Categorization – Flags messages by type ( , voic and fax) – Allows Unity TUI to present all messages to caller – The Unity server can receive timely updates to the message stack in a subscriber’s mail database  Integrated Voice Player/Recorder & Voice Inbox – An add-in client service which allows users of Notes and iNotes clients to create, manage, listen and delete voice messages from the desktop DUCS Core Architectural Services cont.

Unity for Domino Overview Cisco Call Mgr(s) Legacy PBX Unity for Domino PSTN Client PC w/Notes or iNotes client Cisco owns… IBM/Lotus owns… Domino Server Domino Directory Server Domino Router Message Store Notify Dir NRPC DUCS-enabled Unity Message Repository Administrator Notification Monitor Conversation SQL or MSDE NRPC IP WAN Web-based system admin console

Cisco Unity with Lotus Notes Client Delivers  Leverages what users know  Compose voice, fax and from a single interface

Unity for Domino iNotes Client – Message Playback

Cisco Personal Communications Assistant – Unity Administrator Intuitive Web-based interface Context-sensitive help Multiple administration levels

Summary: Cisco IP Communication Solutions  Enterprise Productivity Applications – Enabling a highly-effective, collaborative work environment – Improves the way organizations interact with employees, partners, and customers.  Cisco IP Communication Solutions – Delivering new levels of scalability and interoperability – Allowing companies to provide more productivity applications to more employees  Solutions that significantly improve the way companies conduct business

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