An Integrated Strategy for Mobile Devices Joan K. Lippincott Coalition for Networked Information Joan K. Lippincott Coalition for Networked Information JISC/CNI Conference Edinburgh, Scotland July 1-2, 2010

Its a mobile world; in the US: 93.9% of freshmen own a laptop 66% of university students own an Internet-capable cell phone 71% of teens owned a cell phone in 2008 compared to 45% in % of freshmen own a laptop 66% of university students own an Internet-capable cell phone 71% of teens owned a cell phone in 2008 compared to 45% in 2004 ECAR Study of Undergrad Students and IT, 2009; Pew Internet, Teens and Mobile Phones,

IPods, IPhones and IPads are changing the way people read One out of 5 apps launched in Apples App Store were book-related in Oct., 2009 Est. of 1% of US population reading a book on an IPhone in Aug., 2009 Parillo, Fast FactsC&RL News 12/09 quoting Flurry Smartphone Indus Pulse One out of 5 apps launched in Apples App Store were book-related in Oct., 2009 Est. of 1% of US population reading a book on an IPhone in Aug., 2009 Parillo, Fast FactsC&RL News 12/09 quoting Flurry Smartphone Indus Pulse

E-book readers are taking off From NYT columnist: My 2-year-old daughter surprised me recently with two words: Daddys book. She was holding my Kindle electronic reader. Brad Stone, NYT, 1/9/10

Kids consider their mobile phone to be their best friend. If you had to give up all but one device - desktop computer, laptop, MP3, tv, game console, mobile phone - which would you keep? US & UK kids chose mobile phone If you had to give up all but one device - desktop computer, laptop, MP3, tv, game console, mobile phone - which would you keep? US & UK kids chose mobile phone Mobile Life Report

Are students addicted to IPhones? 1/3 of Stanford students in survey said they are worried about too much use 75% said an IPhone made them happier "It was not so much with the object itself, but it had so much personal information that it became a kind of extension of the mind and a means to have a social life," Ms. Luhrmann said. "It just kind of captured part of their identity. iPhone/21539/?sid=at&utm_source=at&utm_medium=en 1/3 of Stanford students in survey said they are worried about too much use 75% said an IPhone made them happier "It was not so much with the object itself, but it had so much personal information that it became a kind of extension of the mind and a means to have a social life," Ms. Luhrmann said. "It just kind of captured part of their identity. iPhone/21539/?sid=at&utm_source=at&utm_medium=en

Most students will go into careers where they will use technology and produce digital content every day…and they will increasingly use mobile devices /photos/janet_powell/ /

Veteran newswoman Cokie Roberts says… …journalists depend on libraries and librarians for information and facts. The library of today might be in your cell phone instead of going to the building… but we need the people in the building to get it to the cell phones…The people actually doing the work and the research are still in libraries. American Libraries, May 2009

Will your library meet the challenge? Provision of content configured for mobile devices Provision of services for mobile device users Promotion of content and services - so potential users are aware Provision of content configured for mobile devices Provision of services for mobile device users Promotion of content and services - so potential users are aware

Our users want mobile environments that are: Personal Social Simple Practical Fun Can libraries deliver them? Personal Social Simple Practical Fun Can libraries deliver them?

Key Points Integrating content with services Developing innovative applications Ensuring that the library is part of the institutions mobile strategy Integrating content with services Developing innovative applications Ensuring that the library is part of the institutions mobile strategy

What do you think of when you hear the words mobile and libraries? Typically Access to library hours, catalogs, etc. via a mobile phone SMS text messaging to-from reference staff But, there is more… Typically Access to library hours, catalogs, etc. via a mobile phone SMS text messaging to-from reference staff But, there is more…

Developing a cohesive strategy Bringing together Library general information Patron records Reference transactions Information literacy podcasts and videos Access to services - booking group rooms Access to catalogs, indexes, abstracts Access to citation tools Bringing together Library general information Patron records Reference transactions Information literacy podcasts and videos Access to services - booking group rooms Access to catalogs, indexes, abstracts Access to citation tools

Developing a cohesive strategy Access to digital content configured for mobile devices Library owned or licensed Freely available on the web Geo-spatially linked information Loan of devices Kindles, SONY e-book readers, IPod Touch, IPads New technologies - whats next? Social networking? QR Codes? Access to digital content configured for mobile devices Library owned or licensed Freely available on the web Geo-spatially linked information Loan of devices Kindles, SONY e-book readers, IPod Touch, IPads New technologies - whats next? Social networking? QR Codes?

Some libraries also serve as a main campus resource for device information Comparison of mobile devices Workshops Help Desk support Comparison of mobile devices Workshops Help Desk support

Some may offer re-charging stations for devices - grad student lockers U. Colorado

Promoting Services: Arizona State U. Library Channel

Promoting Services: Western Illinois U. Libraries Text Me service In the online catalog, users can click on text me this call no., input a cell phone no., and the call no. is sent to the users phone Promoted through video on YouTube Text Me service In the online catalog, users can click on text me this call no., input a cell phone no., and the call no. is sent to the users phone Promoted through video on YouTube

Bringing it together

Libraries are using institutional content in creative ways NC State U. - Location-aware campus tour linked to map with geotagged placemarks associated with images from Special Collections

Mobile augmented reality apps Superimposing information on images while walking or driving Information on locations Ability for users to provide tags Ability to link to information resources Superimposing information on images while walking or driving Information on locations Ability for users to provide tags Ability to link to information resources

Ask your community to create apps New York City contest to create apps related to government information NYCBigApps ps.com/ New York City contest to create apps related to government information NYCBigApps ps.com/

New apps are being created by information providers Nature.com Pushes information Tap a reference to get details Zoom in on figures and tables Nature.com Pushes information Tap a reference to get details Zoom in on figures and tables

And we will see new services emerge… QR codes can link locations, books, etc. to web pages with additional information, links to social networking sites, or phone nos. Ramsden, A., Jordan, L., Are students ready for QR codes? Findings from a student survey at the University of Bath. Working Paper. University of Bath. QR codes can link locations, books, etc. to web pages with additional information, links to social networking sites, or phone nos. Ramsden, A., Jordan, L., Are students ready for QR codes? Findings from a student survey at the University of Bath. Working Paper. University of Bath.

Collaborating with others Partnerships within the library Partnerships with academic or IT units University-wide partnerships Partnerships within the library Partnerships with academic or IT units University-wide partnerships

Partners within the library IT or Systems Developing platforms; implementing solutions Reference Planning and delivering services; selecting content Departmental liaisons Keeping abreast of department initiatives or requirements IT or Systems Developing platforms; implementing solutions Reference Planning and delivering services; selecting content Departmental liaisons Keeping abreast of department initiatives or requirements

Partners within the library Special collections Developing applications with a special relationship to the institution Access services Loaning equipment and content Administrators Developing a planning process Acquiring or reallocating resources Getting a seat at the institutional table Special collections Developing applications with a special relationship to the institution Access services Loaning equipment and content Administrators Developing a planning process Acquiring or reallocating resources Getting a seat at the institutional table

Silos will not lead to a cohesive environment for users

How will libraries interface with initiatives like these? At Indiana U., business grad students are offered discounts on Blackberry smartphones At U. Missouri, journalism students are required to buy an IPhone or IPod Touch As reported in Chronicle of Higher Ed, May 22, 2009 At Indiana U., business grad students are offered discounts on Blackberry smartphones At U. Missouri, journalism students are required to buy an IPhone or IPod Touch As reported in Chronicle of Higher Ed, May 22, 2009

Partnership: Academic/Library/IT Physician Assistant Graduate Program 2007 Smartphone pilot working with IT and Library; now full implementation 3 key applications including Merck Manual Physician Assistant Graduate Program 2007 Smartphone pilot working with IT and Library; now full implementation 3 key applications including Merck Manual

Is your institution developing a plan for mobile device users?

No. of Key Institutional Web Services Made Available for Handheld Devices 44% of higher education institutions said None 40% of higher education institutions said A Few 40% identified mobile communications as an area of importance in their technology strategic plan Spreading the Word: Messaging and Communications in Higher Education, EDUCAUSE Center for Applied Research, % of higher education institutions said None 40% of higher education institutions said A Few 40% identified mobile communications as an area of importance in their technology strategic plan Spreading the Word: Messaging and Communications in Higher Education, EDUCAUSE Center for Applied Research, 2009

The Report Concludes: our research reveals a troubling lack of preparation by higher education to handle the growing demand for mobile services. Spreading the Word: Messaging and Communications in Higher Education, EDUCAUSE Center for Applied Research, 2009 our research reveals a troubling lack of preparation by higher education to handle the growing demand for mobile services. Spreading the Word: Messaging and Communications in Higher Education, EDUCAUSE Center for Applied Research, 2009

Some universities are developing mobile portals

These portals may or may not include the library An ECAR study listed 11 core campus activities where there might be use of mobile strategies (e.g. registration, teaching, safety) but no mention of the library Spreading the Word: Messaging and Communications in Higher Education, EDUCAUSE Center for Applied Research, 2009 There are reports of campus strategies which do include libraries, e.g. MIT, U. San Diego, U. Illinois U-C, and others An ECAR study listed 11 core campus activities where there might be use of mobile strategies (e.g. registration, teaching, safety) but no mention of the library Spreading the Word: Messaging and Communications in Higher Education, EDUCAUSE Center for Applied Research, 2009 There are reports of campus strategies which do include libraries, e.g. MIT, U. San Diego, U. Illinois U-C, and others

Ensure your seat at the table

Some Institutional Policy and Infrastructure Issues What platforms will be supported; will any devices be required? Who will make these decisions for the institution? Who will provide technical support for users? Who will select, license, and fund content for mobile devices? Will this give your institution a competitive advantage? What platforms will be supported; will any devices be required? Who will make these decisions for the institution? Who will provide technical support for users? Who will select, license, and fund content for mobile devices? Will this give your institution a competitive advantage?

Now Is the Time… To study your local environment and users To institute pilot projects To ask students to develop library apps To participate in institutional planning To promote awareness of your efforts to your user community To disseminate information about your successes and problems To fully participate in the mobile revolution To study your local environment and users To institute pilot projects To ask students to develop library apps To participate in institutional planning To promote awareness of your efforts to your user community To disseminate information about your successes and problems To fully participate in the mobile revolution

Thank You! Resources Lippincott, Joan. Mobile Technologies, Mobile Users. ARL: A Bimonthly Report. No. 261, Dec., Mobile Reference: What Are the Questions? Reference Librarian Vol. 51, no. 1, 2010, Sheehan, Mark and Judith Pirani. Spreading the Word: Messaging And Communications in Higher Education. Boulder, CO: EDUCAUSE Center for Applied Research, Vol. 2, M-libraries wiki Contact: Note: All photos used from flickr have Creative Commons licenses