A Talkument Overview

Why Record Business Calls? Public safety Financial services firms Consumer telesales Public utilities Compliance Quality Management Call centers Coaching Training Reporting

Capture an accurate historical record of all business communications Provide businesspeople the ability to store, organize, annotate and share phone conversations Use voice documents to verify details, share information and collaborate with others Intended for all phone users Voice Documentation

An Analogy When is the last time you forwarded an to a group? Did you add comments to the message before forwarding it? When did you last search for an to verify something?

Why Voice Documentation? Productivity! Share information more quickly Share all information, not just a summary Eliminate time required to transcribe Review a document instead of repeating a conversation when verifying details

Just Imagine… A project manager shares functional requirements with product experts to collaborate on proper system design

Why Voice Documentation? Accuracy! Capture the full communication, tone of voice, pauses and all Seamlessly transfer the accurate conversation, not just a paraphrase Verify exactly what was said and by whom Eliminate uncertainty and miscommunication

Just Imagine… After taking a phone order, a salesperson highlights the special shipping instructions and shares them with the shipping manager

Who Benefits? Any business Accurate documentation benefits any business Speed and efficiency benefits all businesses Every businessperson Ability to review my communications gives me greater control over performance Who doesn’t need to share information?

Specific Uses Transaction documentation to minimize liability Healthcare Human Resources Insurance Financial Services Transportation Risk ManagementCollaboration Seamlessly and quickly share information and ideas Engineering Legal Manufacturing Professional Services Real Estate

Our Solution: Talkument A telecom appliance Talkument fits seamlessly into many existing communication networks Three models to serve the SMB market Talkument Small Office 20 VoIP Phones Talkument Small Office Analog 8 analog CO lines or 20 VoIP Phones Talkument 2 T1/PRI or 48 VoIP Phones

Talkument Console Organization Drag & drop folders Search folders Custom List View PVD preview pane PVD = Portable Voice Document

PVD Viewer Title Participants Transitions Highlights Comments

Appear / Hide when calls are present Tag calls with information Use tags for document searching View tags in voice document Call Tagging

Sharing Share link, not a file Share with existing users Share with external contacts Include a share expiration Private sharing Read/write sharing

Security Users access only authorized documents Authorization down to call segments Playback is encrypted

Talkument Summary Talkument enhances productivity and accuracy levels for all businesses Works like , something already natural, comfortable and intuitive in any work environment Talkument is powerful, yet simple and cost effective All members of an organization can now store, organize, annotate and share telephone calls

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