PMI Honolulu Chapter Luncheon Alison Simmons, Senior Project Manager, ADP National Accounts West NSC A PMO In Practice April 16, 2008

A Project Management Office in Practice ▪ Agenda ▪ ADP the company ▪ Our PMO organization, structure and role ▪ How our PMO got started ▪ Some of our processes and tools ▪ Some keys to success and challenges we face

A Project Management Office in Practice ▪ Automatic Data Processing (ADP) ▪ Employer Services ▪ Business outsourcing solutions for payroll, human resources, tax and benefits administration ▪ Dealer Services ▪ Integrated dealer management systems and business solutions for vehicle dealers and manufacturers ▪ $7.8 Billion in total revenue for fiscal year 2007 ▪ ~ Over 600,000 clients worldwide ▪ ~46,000 employees

A Project Management Office in Practice ▪ ADP West NSC Project Management Office ▪ Under the National Accounts Division within Employer Services ▪ Vision: ▪ Deliver projects with the highest level of quality through the institution of standardized project management methodologies and business practices ▪ Mission: ▪ Utilize and refine project management standards ▪ Oversee management of regional projects ▪ Ensure projects are effectively planned, scheduled and completed on time with high quality ▪ Support and collaborate with fellow project managers to foster consistent and improved use of tools and processes

A Project Management Office in Practice

How did we get going ? Defined our business problem Performed business process reengineering Identified Ideal Baseline PM Process Identified the benefits Solicited and received support from senior leadership

A Project Management Office in Practice Processes & Tools – Process Groups

A Project Management Office in Practice Processes and Tools – Process Groups Initiation Planning Execution Closing Monitoring & Controlling

A Project Management Office in Practice Processes and Tools – Initiation Process Group (1) Proposal Creation START BEACH BAG

A Project Management Office in Practice Processes and Tools – Initiation Process Group (1) Proposal Creation (2) Proposal Evaluation START BEACH BAG

A Project Management Office in Practice Processes and Tools – Initiation Process Group (1) Proposal Creation (2) Proposal Evaluation (3) Proposal Approval (4) Charter Creation START BEACH BAG

A Project Management Office in Practice Processes and Tools – Planning Process Group (5) P&A Estimation (6) P&A Approval (7) P&A Execution (8) Execution Approval Cont. BEACH BAG

A Project Management Office in Practice Processes and Tools – Execution Process Group (9) Execution Cont. Monitoring & Controlling BEACH BAG

A Project Management Office in Practice Processes and Tools – Closing Process Group (10) PM Evaluation (11) Team Celebration (12) After Action Review (13) Closing Presentations Cont. (14) Final Closing BEACH BAG

A Project Management Office in Practice Processes and Tools – Closing Process Group (10) PM Evaluation (11) Team Celebration (12) After Action Review (13) Closing Presentations Cont. (14) Final Closing BEACH BAG

A Project Management Office in Practice PMO Keys To Success Educate senior leadership, obtain buy-in and prove the value of a PMO Develop standard templates, processes and terms that fit your business Provide training at any level that is needed Communicate project status constantly Be flexible Take baby steps when necessary Measure and broadcast your successes

A Project Management Office in Practice PMO Challenges Refining processes in a matrix based organization Time tracking Project Prioritization Project based budgeting Too many projects/too few resources

A Project Management Office in Practice Questions ?