Building bridges: improving patient care with social software Caroline De Brún Librarian – National Knowledge Service

Aims and Objectives To provide background to the National Health Service in England To provide an overview of the terminology associated with social software To demonstrate how the National Library for Health uses social software to keep clinicians up-to-date

Largest organisation in Europe and 5 th in the world Governed by Department of Health Policies implemented by 10 Strategic Health Authorities Local services provided by 152 Primary Care Trusts 1.3 million staff (Sept 2005) Patient population of 49,632,436 (GP lists 2003) National Health Service England Map courtesy of Department of Health -

Reasons for KM in the NHS Three major reorganisations since 1999 Patient safety An Organisation With A Memory National Library for Health Knowledge Management Specialist Library

Image from Sinasis Technologies via free clip art service NKS Organisational Chart National Knowledge Service National Knowledge Board National Library for Health Board 29 Specialist Libraries Best Current Knowledge Base National Knowledge Infrastructure Chief Knowledge Officers 1,275 Librarians National Clinical Decision Support System Board NHS Choices Information Centre for Health and Social Care

Definitions Blog = reflective space RSS – Really Simple Syndication = proactive resource Social bookmarking = transportable favourites Wiki = shared space Networks = collaborative space

Blog Keep users up-to-date Allow users to comment For example: Blogger Talking KM NHS

Issues with blogging Members only Lack of time Internet security Fear of IT

RSS Pushes information to users. For example: Bloglines My Library RSS Directory ( Keeps librarians up-to-date. For example: Knowledge Flow New Knowledge NHS Talking KM Guest Editorials

Social Bookmarking Save bookmarks online Catalogue them so that they are easy to find Share resources with likeminded individuals For example: Connotea My Library

Wiki Enables collaboration Files can be uploaded For example: Wikispaces Health Knowledge Management Glossary

Networks CSIP CHAIN NHS Networks Do Once And Share

NHS Networks Editorial – 1 st March 2007 We know that many of you appreciate the informal, light-hearted nature of these editorial comments but sometimes we have to put our serious face on. You are all aware, either from personal experience or because you've read it in the papers, of the serious threat posed by 'superbug' Clostridium difficile ('c.diff'). Yesterday a new idea for tackling c.diff was presented at an NHS event. In the hospital that developed the process c.diff rates were reduced by about 75 per cent. NHS Chief Exec David Nicholson specifically asked the NHS Networks team to get this information out through so please take a look [ and make sure the info reaches the appropriate person in your Trust. It's not often that NHS Networks gets the chance to do something which might actually save lives so we're very proud of being involved with this.

Any Questions? Caroline De Brún MA DipLIS MCLIP Librarian – National Knowledge Service National Knowledge Service Knowledge Management Specialist Library