Quick start guide
Create a workflow that the users can invoke for a particular customer (contact) which sets the priority of all the customer’s cases to “High”
Find the name of the 1:N Relationship between Cases and Contacts Create a workflow on Case that sets priority to High Create a workflow on Contact that distributes the previous workflow on all cases related to the Contact Test
Find the name of the 1:N Relationship between Cases and Contacts (“incident_customer_contacts”)
Create a “Make Case High Priority” workflow on Case that sets priority to High. Set “Run as a Child process” to true, and activate it.
Create a “Make Contact’s Cases High Priority” workflow on Contact that distributes the previous workflow on all cases related to the Contact
See documentation for the 4.0 version to see how to test and how to setup the plugin to distribute workflows for N:N relationships.