Hosted Voice Taking It to the Next Level

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Presentation transcript:

Hosted Voice Taking It to the Next Level July 2014

Hosted Voice Improvements Front End Ordering - Easier to Order and Upsell Provisioning - Get Paid Faster Training and Care - Enhance Customer Experience © EarthLink, Inc. Proprietary and Confidential

Announcing Mobile Communicator Make any Mobile Device a Business Line View and Click to Dial your Company Contacts Maintain a single Voicemail box with Unified Messaging Manage call routing and preferences from any PC or MAC Always be a local call away from your office Available with any Premium or Remote Worker Seat Make product stickier for existing customers Quality of Service controls on WIFI and Cellular We also support Mobile Device Management and End Point Management

eBook & Business Impact Analysis Tool Coming Soon! Publication of an eBook focused on driving revenue and productivity through cloud-based voice services Development of an online Business Impact Analysis Tool with questions that generate a business output report Not Just Another TCO Tool!

eBook & Business Impact Analysis Tool Internal version for additional analysis Full output of reports on Savings, Productivity and Efficiencies gains! © EarthLink, Inc.

eBook & Business Impact Analysis Tool Internal version for additional analysis Full output of reports on Savings, Productivity and Efficiencies gains! © EarthLink, Inc.

Coming Soon! Hosted Contact Center Polycom VVX – Ethernet Business Media Phones Targeted for phone intensive organizations/call centers Enhanced ACD Network based solution Enables virtual agents Three agent types Standard Skill-based routing Recording Basic reports Premium Social Media Multi-channel Screen pops Platinum CTI Work Force Mgmt. CRM Integration

Resources & Updated Collateral Hosted Voice Resource Center Mobile Communicator Guides and Video Tutorials http://www.earthlinkbusiness.com/voice/hosted-pbx-resource-center.xea Updated on Partner Portal Includes Pitch Deck, Win Sheet, Spec Sheet, Brochure http://www.earthlinkbusiness.com/collateral.xea myLink Portal https://mylink.earthlinkbusiness.com/web/guest Questions? Contact your Channel Manager or Agent Support