Process Assessment Method An objective model-independent method to assess the capability of an organization to meet the process goals Version 0.1 Assessment Method Overview - 1

Assessment Method Assessment Stages Key Players Initiation Preparation Analysis and Reporting Closure Version 0.1 Assessment Method Overview - 2

Assessment Stages Initiation Preparation Assessment Analysis and Reporting Closure Version 0.1 Assessment Method Overview - 3

The Key Players Goal Ratings Process ratings Maturity Level Sponsor initiates assessment Further Analysis & Action Planning Assessors collect and rate data Lead Assessor manages team and assures quality Version 0.1 Assessment Method Overview - 4

Initiation (stage 1) Tasks Outputs Define the inputs Sanction the business case Select the Resources identify the assessment purpose select the assessment model define goals for the assessment identify the business drivers identify constraints document assumptions identify additional information gathering requirements identify feedback and output requirements complete the assessment brief costs and benefits decision to proceed select Lead Assessor Outputs assessment purpose constraints assessment goals confidentiality agreements quality measures to be collected Version 0.1 Assessment Method Overview - 5

Preparation (stage 2) Tasks Outputs Plan Assessment Determine Scope Prepare Personnel select processes to assess determine the context determine sample size select instances document review select participants determine targets (capability levels) select assessment team assessment team roles estimating resources determine control mechanisms completing the assessment plan prepare assessment team prepare organizational unit Outputs assessment scope requirements of a conformant assessment organizational units to be assessed confidentiality arrangements assessment plan and schedule participant feedback requirements Version 0.1 Assessment Method Overview - 6

Assessment (stage 3) Tasks Conduct Types Assess Capability Gather Information Reach Consensus conduct interviews study documentation document findings consolidate the findings rate the goals rate the process feedback initial conclusions determine the Organizational Unit’s Capability Level on ALL ratings! Conduct according assessment plan adapt plan for changes and feedback data collection by interview or document data review for process ratings assessors agree on ratings before submitting them to the Lead Assessor Types measurement only (no analysis) Findings & Recommendations Findings & Action Planning Version 0.1 Assessment Method Overview - 7

Analysis & Reporting (stage 4) Tasks Analyse Findings Disseminate Findings Identify Action Plan issue Final Report Strengths & Weaknesses Gap Analysis Identify Improvement Opportunities semi-formal interactive feedback session prioritise improvements according impact & effort against business drivers Cost/benefit Analysis Schedule of improvement roll-out management findings & recommendations summary assessment process & key players results compared with targets detailed process findings Version 0.1 Assessment Method Overview - 8

Closure (stage 5) Tasks Post-Assessment Review results of the analysis of the participants feedback forms the assessments’ achievements against its goals the overall level of confidence in the assessments results any problems the assessors experienced during the assessment including problems with the use of the method the successes achieved the techniques used during the assessment the organizational unit and the Sponsor's response to the results Lead Assessor ensures that the Assessment Conformance Checklist is complete and signed-off. Version 0.1 Assessment Method Overview - 9