Image Building and Value Creation through Qualification and Certification in Management Consultancy Dr. Ilse A. Ennsfellner, CMC Budapest, November 2006

Trends in Management Consultancy  From “advising” to implementation  Reduced “time to solution”  Productivity / return on investment  Innovative and global thinking  „T-Shaped“  Professional competency  Qualification standards Specialized, Measurable, Sustainable

Pitfalls False estimation of requirements / expectations Lack of quality control “Misfit” between client and consultant Internal and external staffing Insufficient project management Delegation of tasks Lack of acceptance Lack of controlling of performance indicators

Theses on Qualification Creativity needs the right brain half Internal versus external development of knowledge and competencies Lifelong learning National versus international knowledge and qualification

Source: ibw Austria 2006 Technical Competences Business Administration Accounting, Finance Project Management Information Technology Knowledge of the Trade Akquisition, Sales PESTLE Other

Process and Social Competences Source: ibw Austria 2006 Analytical way of thinking, Problem solving Change Management Communication skills Ethics Other

Sources Source: ibw Austria 2006 Education Vocational training Training on the job Self Study Other

Participation in Training Source: ibw Austria 2006

Training Expenses 2005 Source: ibw Austria 2006

What is CMC?  International Quality Standard for Individual Management Consultants, established in Europe, USA, Canada, Australia, Asia  CMC ensures that management consultants serve their clients with high level competence and professionalism  Increase of transparency, security and confidence for clients  Official organ for awarding the CMC is the National Institute  Requirements: Three years professional experience Profile of competencies Compliance with the Code of Professional Conduct

Values and Behaviour Technical competence Business Insight Ethics and ProfessionalismAnalytical skills Personal InteractionPersonal development Functional specializationConsulting skillsCons. Business Knowledge Breadth of knowledge CMC Breadth of skill and experience Continued Learning & development ICMCI CMC Competency Model

Why CMC – Qualification?  Qualification on a voluntary basis: –including regular quality assessments  International recognition: –CMC is a unique and worldwide competence standard for individual consultants –CMC ensures that certified management consultants serve their clients with high level competence and professionalism  Elitist international community of consultants: –Registration in the national and international CMC-Directory –Public Relations and networking platforms provided by the National Institutes of Management Consultants and ICMCI  Increase of transparency, security and confidence for clients  Improvement of the profession´s image

Benefits for Clients  CMC stands for Consulting Performance, Experience and Ethics –thus facilitates the selection and evaluation of adequate consultants  Monitoring on a regular basis ensures a mature consulting performance  Permanent education creates fundamental and up-to-date knowledge Quality Assurance

1.Review of documentary evidence / candidates application 2.Academic and professional qualifications 3.Clients and other 3rd party Testimonials 4.Candidate Interviews / Peer Review / Face to Face Presentation CMC Assessement

A qualified Management Consultant is a change agent and leads innovation to improve the client’s business