Status Source market pilots March 4, 2014

Summary source markets pilot activities Q Engagements with Croatia, Czech Rep, Sweden Requirements workshops with key representatives Identification of functional gaps -> Source portal Q Definition of Source portal functionalities Q Building of source portal Q First wave training source markets on new source portal Q Second wave training source markets Pilots get access to the live portal Q Feedback and reporting

New source portal NEW Source Hotel Product Product Database Source C. Offer Product Inbound T. Agencies produc t Tourismlink Web site B2B Web service Booking engine Travel Agency Web site Source External providers produc t

Quick overview source portal Accommodation booking process Complementary Offer booking process Usefull information from the project. Ex: List of hoteliers Usefull information from the project. Ex: List of hoteliers Contact to our call center for tecnical issues Access to operative of accommodation and complementary offer

Engaged and committed source markets Engagement started with 5 source markets: Croatia, Czech Republic, Finland, Sweden, Germany Engagements Executed in December: Greece, Romania Engagements Executed in February: Belgium, Portugal

Source pilot test activities Introduction workshops: - On-site workshop with local association representatives Training workshops: - Training at the association offices with remote trainers with possibility for pilot companies to join remotely. - Weekly trainings available for ad hoc training (website registration) Access to the live environment, possibility to transact: - Pilot companies get credentials to the live environment Final feedback and reporting: - Individual feedback discussion with local representative

Training status Countries trained: Croatia, Czech Republic, Sweden, Finland, Romania Training planned in March: Germany, Greece (next week), Portugal, Belgium Countries with live access: Croatia, Czech Republic, Sweden, Finland

Feedback from the trained pilot companies From a business perspective: Positive: Interest in complementary services – Guide, transfers, golf, rental cars, etc Interest for niche markets (SME) More effort needed: Commission system (net prices?) Competitive rates Voucher/confirmation for customers Best of breed: Transhotel, Sun hotels, Go Global

Feedback from the trained pilot companies From a TL Content perspective: Quality of proposed products & services Quality control process needs to be setup More choice

Feedback from the trained pilot companies From a process efficiency perspective: Positive: Easy to use/understand More effort needed: Suggested additional functionalities: – Geographical/location search – Payment capabilities – Improve reservation management