An Introduction to and
Fortune Brands Publicly Traded on NYSE: Stock Symbol (FO) A Sample of Fortune Brands Companies
Founded in 1954 as United Cabinet Company; evolved into Aristokraft, Inc. Founded Decora in 1976 Acquired Kemper Cabinets in 1998 to become MasterBrand Cabinets, Inc. Acquired NHB in 1999 Acquired Omega Group in 2002 Purchased Capital Cabinets in 2003 13,000 associates strong Annual Revenues surpassing $1.8 billion MBCI’s Strong Growth History
Utah Colorado Kansas Nebraska South Dakota North DakotaMontana Wyoming Idaho Oregon Washington Nevada New MexicoArizona California Alaska Hawaii Minnesota Iowa Missouri Oklahoma Texas Arkansas Louisiana Wisconsin Illinois Tennessee North Carolina Georgia South Carolina Ala.Miss. Fla.. Kentucky IN Ohio Virginia WV Pennsylvania New York Maine NH VT Michigan Delaware Maryland New Jersey Massachusetts Rhode Island Connecticut DC Arthur,IL Richmond,IN Auburn,AL Hillsboro,OR GrantsPass,OR Martinsville, VA Kemper Manufacturing Facilities
Introduction to Kemper Kemper offers versatile and affordable cabinetry for any room of the home. Positioned to take cabinetry beyond the kitchen and into other living spaces Trusted by professionals
What Kemper Brings to You & Your Customers
Trademark “Menu-Driven” Program Choice BASICS Choice UPGRADES BOX Construction: 3/8” Furniture board box Standard laminate ends DRAWER Construction: 3/4” wood dovetail drawer 3/4 extension undermount guide BOX Construction Options: 1) Plywood ends construction (PE) 3/8” plywood sides 3/8” furniture board back & top Finished ends must be specified 2) All plywood box construction (APC) 3/8” plywood box Finished ends must be specified 3) Furniture finished plywood end panels 5/8” finished veneer end panels DRAWER Guide Options: 1) Full extension guide (FX) 2) Full extension guide with Smart Stop (PG)
Key Drivers of Customer Satisfaction* Receiving Highest Quality Products as Expected on Initial Delivery Receiving Replacement Parts Promptly to Keep Project on Schedule Easy Correction of Problems the First Time Around How Does Drive Customer Satisfaction? Industry-Shattering EXPRESS RESPONSE Program - Replacement Parts Ready to Ship in 4 Days Knowledgeable & Empowered Customer Service Team – Call Response Time: 18 Seconds *Specialists in Consumer Understanding 2000 Customer Satisfaction = Referrals = MARKET SHARE Meeting Consumers’ Needs for Service
Delivery agent contacts consumer within 24 – 48 hours Delivery to consumer occurs within 5 days of receipt Purpose: To provide the option of delivering directly to a job site or customer’s residence Guidelines: Contact Your Kemper Sales Representative or Customer Service for Details Home Delivery Program
Replacement due to damage or defect Mis-shipped items Customer order errors Order entry errors Items omitted from the original order Items shipped but not delivered Purpose: To expedite orders when customers need product faster than normal lead times, including off-the-shelf items as well as cabinets, components, and trim Guidelines: Express Response is a No-Fault Process Regardless of Where the Problem Originates. Express Response Program
Introduction to MBCI & Kemper Kemper Construction, Door Styles, & Finishes Kemper Fundamentals Kemper Customization Designing Selling Installing Purpose: To provide an educational platform that advances the designer’s level of expertise and enhances the consumer’s experience. There are several modules in the following categories: Training Modules
Express Response Solution Cabinets ready to ship in 4 days! Fashion & Style Everything from the latest trends to traditional appeal with full semi-custom design capabilities! Lifetime Limited Warranty Beautiful cabinetry supported by one of the best warranties in the industry! Spend more time selling & less time solving problems Support your Customers for life with a reliable warranty Give your Customers the Look they’ve been dreaming of Sell and experience hassle-free selling like never before…
Thank You for Selling…