Sam Vines Campus IT Support Team Leader. IT Services – what do we provide? Access Kings suite Email Software Printing Network Telephony Audiovisual Services.

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Presentation transcript:

Sam Vines Campus IT Support Team Leader

IT Services – what do we provide? Access Kings suite Software Printing Network Telephony Audiovisual Services Emergency Text Messaging Service Support and advice 2

Access Kings Suite Access Kings Campus Desktop (AKCD) Any Student Computing Facility within the College Access Kings Global Desktop (AKGD) Available anywhere! Both provide access to software and file store 3

Web Print Service Print from anywhere to a printer on campus using Web Print. Available from: 4

Kings service 5 Check your Kings regularly You have a 10Gb mailbox Manage your s Remember etiquette – Subject line – Proper prose! – Make a signature

Where are the Student Computing Facilities? -Both the IoP and WEC Libraries -Computer Room B in the IoPs Main Building. This has 24 x 7 access -Laptop Loan Service -Use your own throughout the College by connecting to a wireless service (covers all teaching and learning spaces) -AccessKings (most secure) -KingsWireless (least secure) -Eduroam More info and configuration guidelines available at: 6

Your account: k11XXXXX 7

8 Do not share your usernames and passwords Use good passwords Beware of phishing s Use anti-virus software – free from ITS Remember: Kings or any reputable organisation, will NEVER ask for your username and password in an – Lock IT up! Lock IT up! IT security and you

Data Security Dont share your usernames and passwords Patch your machines (operating system and applications) Keep your anti-virus software up to date Be cautious about opening attachments or following links Ensure encrypted USB sticks are FIPS compliant. ITS recommend IronKey – available from the Library Secure your mobile devices Staff members can make use of the ITS encryption service 9

Getting help ITS Service Desk (08:00-18:00 Monday to Friday): – OneSpace IT Support Pages: – ITS Computing Helpdesk at the IoP (W2.04, 09:00-12, 13:00-16:00 Monday to Friday) Enquiries Desks Follow us on 10

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