RCS Bolivia Rainbow Connection Services

RCS will offer your company:  Facilities dedicated to Call Center Services  Specialized personnel  Quality Assurance Department  Training Department  Inbound services  Capability to manage long term and high capacity contracts  Job security for staff in accordance with the Bolivian labor law

RCS will ensure:  High quality performance from agents and support staff  Rapid, effective and immediate assistance  Properly trained agents that will assist your customers accurately and effectively  A minimum of 90% on quality performance  The agents' requirements will be fulfilled according to the Partner company’s expectations and needs

Our Facilities  We posses a very powerful computer network, dedicated to our call center services alone  Our facilities are adapted for future growth  We own UPS equipment and a power generator for emergency situations

Our Facilities

 Noise reduction and dedicated spaces for each platform or need  A fully equipped Training room  High speed Internet connection  Call database for future references

Our Facilities

Quality Assurance Department  RCS is equipped with a team which is only dedicated to Quality Service. This team monitors agents performance, evaluates each agent individually, provides feedback, improves performance on daily basis, and provides accurate on the spot reports according to RCS management's needs and Partner company’s needs.

Training Department  Our training department's sole function is to provide an appropriate training course to all new agents, generating a reliable training process, evaluating agents before they are ready to start operations on the floor. This department is also in charge of updating agents on new procedures and information regarding company issues. We have skilled certified personnel committed to ensure an accurate assistance process on technical issues.

Inbound Services  Customer care line  Help desk  Claims Management  Product Sales  Order processing  Direct response marketing  Internet Order Processing  Technical Support  Product Assembly help  Troubleshooting  Dealer Locator  Hotel Reservation  Complaint line  Consumer information line  Answering Service  Inquiry Handling

Outbound Services  Appointment Scheduling  Customer Satisfaction  Direct mail follow-up  Lead Generation  Lead Filtering  Lead Qualification  Voice Broadcast  Product promotion  Telephone/Web Based Business development  Sales & marketing  Telemarketing  Surveys  Cross-selling & Up-selling

Our reliability  RCS has developed an agent recruiting process, making sure that our partners will never have to worry about staff and assistance towards their customers.  Our facilities are strategically built in order to grow and provide the number of agents and equipment that may be needed for future projects.

Our Staff’s Security  When it comes to outsourcing services, Bolivia is practically a new place for this type of services, however, at RCS we ensure that our staff's management is under total observance by the ministry of work, we work in accordance with all laws, making sure that our personnel is working through a legal employment process. This way we make sure we have stable motivated agents working for your contract.

 RCS is ready to start business with your company immediately, our background precedes us, your business will be in good hands and your needs will be completely fulfilled.

Our Information  Facilities: Jose Maria Achà Ave. # 400-C, Los Pinos 28th Street, Zona Sur.  Phone Number: (591)  Address:  Web Address: