Enhancing the Virtual Learning Environment through the use of the ILT Module Kim Moran, ITP, Continental Western Group Learning: Re-Imagined

Objectives/AgendaObjectives/Agenda Who is Continental Western Group? Learning at CWG Why Blend with the ILT Module? The Process The Return Lessons Learned What’s Next? Q&A

Who We Are Continental Western Group is a Regional Commercial Insurance Company A division of the W.R. Berkley Corporation 640 employees in 4 locations

eLearning and Blended Learning at CWG Using e-learning and the ILT to enhance our employees development. We link all of the course to our business strategies. Currently have 200 SkillSoft courses and 92 ILT courses Usage rate of 62% of elearning library Had been contracted with SkillSoft since 2001

Why ILT Module? Prior to the ILT all educational offering were managed using several Databases. The challenging was you could not run a reports on an employee that showed all their development. The ILT would give us one location to review training initiatives. We wanted to track when individuals attended training. With the upgrade of the ILT, managers are able to approve courses.

The Process Continental Western Group’s CEO is a great supporter of employee Development With supporting this new strategy we needed some additional support and that was provided by our Administrative Support Department The change to the ILT was a very rapid change, from the addition to our site to the time it was rolled out to all employees was 2 weeks

The Process We developed our own in house communication inform our employee. The initial reaction from users was very positive because we communicated the reason for the change.

The Tools We created a marketing piece with the benefits of the new tracking system for managers and employees. With the initial rollout of the system so quickly we used some of SkillSoft’s user materials and created our own materials to inform our employee about the change.

The Return Being able to run reports from one location on training have cut down on time to process learning initiatives. Allowing Manager to run reports on employees. Working with employees on development goals. Being able to manage online and facilitated learning in one location has allowed us to better manage the learning function, extend the reach of our programs, and realize greater ROI.

The Return The ability to monitoring the cost of education courses has cut down on those costs. The challenge that we still face is the ability to educate other departments in the value of using the ILT when they are delivering training.

Lessons Learned Tactical Lessons Naming conventions do matter! Organization is key! The Approval System takes practice! Strategic Lessons Other learning can be effectively managed with the ILT Module – increase the value! Unexpected benefits in driving reach of other programs – increase the return!

What’s Next We are always working to make sure that our use of SkillSoft enhances our employee development. Development of our employees is part of our job evaluations. Using SkillSoft’s courses and the ILT to coordinate learning for our employees.

Thank You Questions?