Insurers’ Market Repository Where are we, and where are we going? Pat Talbot 21 st October 2009

AGENDA Brief History of the IMR Some useful IMR Statistics IMR Infrastructure Upgrade IMR Security Model Enhancements (ACLs)

IMR Useage Some useful statistics Nos. of Users at January ,800 Nos. of Users at September , % Premium transactions during ,000 Premium transactions to December , % ECF Claims processed during April ,000 ECF Claims processed during August , % Nos of documents in IMR at September ,900,000 Daily average of docs added 16,000 per day Nos. DRI Messages per month 328,000 All Contractual SLAs (17) currently Green

IMR Infrastructure Upgrade Status Project now completed Background The IMR was now more than 5 years old The underlying third party document management software was upgraded Existing hardware was replaced with new The ‘look and feel’ of all IMR screens has changed Consistent font size/use of field names/layout of fields, columns etc What has not change Absolutely no changes to IMR functionality Absolutely no changes to navigation of IMR screens

IMR Security Model – Enhancements The objectives of the IMR Security Model are: 1.To deliver a Solution to support all standard and identified ‘exception’ user access scenarios 1.Exception scenario’s being 1.Mid Term Broker Changes 2.Mid term carrier changes 3.Third Party Access 4.Conflicts of interest 5.Confidential terms. 2.To deliver functional enhancements to the IMR to provide a document access solution for all identified ‘exception’ scenarios. 3.To standardise, where-ever possible, the processes for the processing of user access requirements in all identified ‘exception’ scenarios.

IMR Security Model Enhancements What will the changes mean Approx 7-9% increase in transactions Exception ‘scenarios’ will be in scope, thus increased A&S and ECF usage Further barrier lifted for the removal of paper from the Market – Reform Agenda – “bring all premiums and claims into scope for electronic processing” ECF and A&S extended to Third Party Agencies who in future will be assigned ‘roles’ to carry out specific functions on each contract Ability to ‘manage’ Conflicts of interest at document and user level Ability to maintain ‘confidentiality of terms’ for all vertical and Multi section policies Fully auditable Security Access in place to enable Binder Prototype to progress

Other Deliverables Document NameStart DateEnd DateMarket Responsibility A&S User Guide26/06/200913/09/2009Review and sign-off ECF User Guide (Broker and Carrier Online Guides)03/07/200920/09/2009Review and sign-off Updated User Request Forms10/07/200927/09/2009Review and sign-off MTBC Instruction Form10/07/200927/09/2009Review and sign-off Third Party Access Authorisation Form10/07/200927/09/2009Review and sign-off IMR Security Model Market Implementation Guide07/08/200924/09/2009Review and sign-off DRI Implementation Guide08/06/200919/09/2009For information only LIMCLM Market Communication29/05/200919/09/2009For information only MTBC Sample Letter of AuthorityTBD14/09/2009Production of documentation MTBC Best Practice GuidelinesTBD14/09/2009Production of documentation Claims SP&P (Lloyd’s and IUA)TBD14/09/2009Production of documentation

IMR Security Model Enhancements Current Status: Implementation planned for Monday 23 rd November MAT Progressing, albeit slowly User documentation to support these changes under review Market communication and release document under review Market forums arranged on November 16 th and 19 th Post implementation review will take place January 2010