VDI for Clinical Researchers TEAM 2 Mimoza Dimodugno Ian Goodsell Robert McPherson Mathew Olsen Jesse Rivera 12/15/2012

Agenda Business Objectives o Gloco Research Process o Architectural Approach o Cost / Benefits System Functionality o Deployment Platform o Software Layering o Solution Development Solution Deployment o User Enablement o Success Metrics Demonstrations o End User Experience o IT Usability 2

Business Objectives Secure protected health information (PHI) and personally identifiable information (PII) Increase security of strategically sensitive information Reduce costs associated with managing and maintaining the desktop environment Increase researcher and support staff productivity StakeholderNameOrganization Project CustomerResearch analysis departmentGloco - research department Project SponsorCIO of the Gloco company in cooperationGloco Project ManagerICTGloco 3

Current ProcessProposed Process Gloco Research Process 4

Architectural Approach Gloco Researchers have individual needs from Enterprise ICT To work effectively, researchers need: o High-speed access to company databases o Standard analytical software packages o Ability to install custom software These needs are in opposition to the needs of the enterprise o Securing clinical data is of paramount importance o ICT feels it should govern what software is installed on corporate systems 5

System Functionality Secure Clinical Data in Corporate Databases Researchers Can Customize Systems Simplify Provisioning and Maintenance of Researcher Systems Elastic Provisioning of Researcher Systems More Efficient Remote Access 6

Costs / Benefits Costs Startup Costs: $544,520 Recurring Annual Costs: $177,752 Benefits Secure Sensitive Data Annual Cost Savings: $227,755 o Operational Cost Savings  Image Management  Application Delivery  Desktop Support o Energy Savings 7

Architecture: Deployment Platform 8

Software Layering 9

Solution Development Project Boundaries In scope Complete physical infrastructure of phase one Provide virtual desktops for the researchers Deploy 100 thin clients for the researchers Define researchers roles and privileges Out of scope Managing any development of software outside VDI Desktop refresh cycles 10

Solution Deployment 11

User Enablement Experience for researchers in virtual desktop environment will be similar to the current desktop experience Virtual desktops implementation stages: Pilot with Ten Researchers o Generate user excitement for the new system o Build up support & department knowledge about how virtual desktops will work Acceptance Testing o Identify any missing functionality Final Deployment o Training o Surveys 12

Success Metrics GoalMeasuring SuccessAdjustments Data Security Prevent accidental loss of PHI, PII, and strategically sensitive data PHI, PII and strategically sensitive data remains in the corporate data center -Review security policy -Lock down systems -Escalate violation to appropriate parties Cost Reduction Annual reduction in the cost of provisioning and managing researcher systems ~ $175K Compare costs of managing systems Monitor the number of incident support tickets Identify increases & conduct root cause analysis Productivity Reduce provisioning time by 40% 75% reduction of downtime during desktop support Compare the time to close service desk tickets for system updates, maintenance and onboarding of physical desktop to virtual desktops Conduct root cause analysis to identify inefficiencies Satisfaction No more than a single point variance on a seven point scale, between user satisfaction from traditional system to VDI system. Survey will be given and evaluated to determine employee satisfaction Modify configurations based on surveys 13

Demonstrations: User and ICT Experience 14

Demonstrations: User and ICT Experience 15

Q & A 16