T E C H N I C A L U N I V E R S I T Y O F K O Š I C E FACULTY OF MECHANICAL ENGINEERING Department of safety and quality QUALITY MANAGEMENT SYSTEM IN HIGHER EDUCATION AREA QUALITY MANAGEMENT SYSTEM IN HIGHER EDUCATION AREA Anna Nagyová, Štefan Markulik, Marián Kuľhavý March 3rd, 2008

Degree to which a set of inherent characteristics fulfils requirements. (EN ISO 9000:2000) „Quality is... when customer comes back, no product.“ Dr. W. Edwards Deming Ability of product to fill costumer's requirements and other interested parties. Quality Basic terms

SUPPLIERSUPPLIER C U S T O ME R Input Output RESTRICTION (direction) internalexternal human physical SOURCES information Activities which transform inputs to outputs. Process Basic terms

...is the ongoing control that it provides over the linkage between the individual processes within the system of processes, as well as over their combination and interaction. Process approach Basic terms Proces 1 Proces 2 Proces 3 Process 1 Process 2 Process 3

Quality and education Once upon a time, Prof. Ishikawa said: Prof. Ishikawa „Quality control begins and education finishes with education.“ Attention!!! Control doesn't mean check.

6 Quality and education Who is costumer for universities? Expectations Requirements Study Programs Criteria of Agency Projects Requirements, Draft Contract Contract

Effectiveness of organization = Effectiveness of employees. Effectiveness of employees Effectiveness of organization Effectiveness of education Effectiveness of employees = Effectiveness of education. Quality and education

Standards for implementation and assessment of QMS E d u c a t i o n C r i t e r i a f o r P e r f o r m a n c e E x c e l l e n c e The Criteria are designed to help organizations use an integrated approach to organizational performance management that results in: - delivery of ever-improving value to students and stakeholders, contributing to education quality and organizational stability, - improvement of overall organizational effectiveness and capabilities, - organizational and personal learning.

E F Q M E x c e l l e n c e M o d e l f o r H i g h e r E d u c a t i o n Fundamental concepts are: - result orientation, - customer focus, - leadership and constancy of purpose, - management by processes and facts, - people development and involvement, - partnership development, - corporate social responsibility, - continuous learning, innovation and improvement. Standards for implementation and assessment of QMS

E N I S O : It is standard, which is based on process approach. Process approach emphasizes the importance of: - understanding requirements, - the need to consider processes in term of added value, - obtaining results of process performance and effectiveness, - continual improvement of processes based on objective measurement. Standards for implementation and assessment of QMS

Why implementation QMS on college and universities? More effectively of management system (process approach). Warranty for student, that his requirements for education will be fulfilled. Advantage competition against other universities. Way as to adapt to high education area in Europe and In the world.

Catering Campus Surrounding education Study program Quality in Slovak higher education area What is index of quality on college or university? Research workers Lecturers

overloading of (Slovak) market provides high education. Competitive growth of college and universities for last term (season). Actual trend in education Quality in Slovak higher education area

effort of colleges and universities creates still more attractive study programs for achieve of the biggest rate of students. Fight for students reorganization – effective control of colleges and universities by way of implementation of quality management system (application EN ISO 9001:2000). Management - control Quality in Slovak higher education area

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