Customer Tracking System

Lucent designs, manufacturers and sells telecommunications networks and equipment to communications service providers Challenge: update old database program to take orders more efficiently and process additional orders without additional personnel

Background Old database system manufactured by company that went out of business Orders were increasing to a critical mass where additional personnel were needed or a better order- taking system was needed Need to streamline order process

Solutions Intranet system featuring – Simple, streamlined order entry system – Customer tracking capabilities – Advanced, customized reporting – Easily expandable system built with universal technology

Order Entry Reduced need for additional personnel Less training needed for customer service reps since the system is used through a browser

Customer Tracking When new product upgrades are released, Lucent can search for all clients with the product to send them the upgrade Manage multiple contacts for each client and track communications

Customized Reporting Contact Management Track orders and match to customers Check all orders within a date range Track which warehouse an order is shipped to

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