© SIAC 2005 WELCOME! ALARM MANAGEMENT FOR LAW ENFORCEMENT

2 2 © SIAC 2005 Alarm Management for FBI – LEEDA Effective Leadership, Liability Issues, and Media Relations Training Session Security Industry Alarm Coalition

3 3 © SIAC 2005 Instructor… Glen Mowrey -Deputy Chief (Ret) Charlotte-Mecklenburg Police Dept -National Law Enforcement Liaison SIAC Glen Mowrey -Deputy Chief (Ret) Charlotte-Mecklenburg Police Dept -National Law Enforcement Liaison SIAC

4 4 © SIAC 2005 We manage the alarm issue for the major North American security trade associations. One voice for the alarm industry…

5 5 © SIAC 2005 Model States Project Partnership between IACP – NSA and the alarm industry.

6 6 © SIAC 2005 Model States - Results... End User Related Errors Mostly Unaware of Impact on Police Vast Majority Willing to Take Remedial Action! 20% Systems DO CAUSE 80% False Dispatches…. Some Don’t Care - Will Just Pay Fines!

7 7 © SIAC 2005 Model States - Results...

8 8 © SIAC 2005 The key to successful alarm reduction! Model Ordinance

9 9 © SIAC 2005 Must have accurate information Updated permits with alarm company information Involve alarm companies – They can assist! Must have accurate information Updated permits with alarm company information Involve alarm companies – They can assist! Recommendations….

10 © SIAC 2005 Permit or Registration Affix Responsibility Identify Response Persons Identify Alarm Company Require Fee if possible Recommendations….

11 © SIAC 2005 Recommendations…. Require Basic Call Verification

12 © SIAC 2005 Multiple Call Verification IACP MEMBERSHIP PASSED RESOLUTION ENDORSING THIS NEW STRATEGY in OCTOBER 2002 Recommendations….

13 © SIAC 2005 RESULTS… Multiple Call Verification YIELDS AN ADDITIONAL 35% to 50% REDUCTION!

14 © SIAC 2005 Implement immediately… Multiple Call Verification Implement by Policy or Ordinance ! Also called ECV or Enhanced Call Verification

15 © SIAC 2005 Recommendations….

16 © SIAC 2005 Recommendations…. Include Meaningful Fines

17 © SIAC 2005 Recommendations…. Fines + Registration Fees = Cost Recovery! Fines + Registration Fees = Cost Recovery!

18 © SIAC 2005 FOR CHRONIC ABUSERS! (with an Appeals Process) Recommendations….

19 © SIAC 2005 Require Equipment built to ANSI CP-01 Standard. Pre-Programmed to Reduce False Dispatches Recommendations….

20 © SIAC 2005 Notify User of all Dispatches Recommendations…. Inexpensive door hangers work great! False Alarm

21 © SIAC 2005 Conduct Alarm User Awareness Training… Recommendations…. In Partnership with the Alarm Industry.

22 © SIAC 2005 And… Enforce the Ordinance! And… Enforce the Ordinance! Recommendations….

23 © SIAC 2005 Software for Tracking False Alarms Ability to: track false alarm reports handle user permits / registrations track alarm dealers to users report top offenders handle administrative/ criminal enforcement notices and invoices handle accounting / auditing needs integration with CAD

24 © SIAC 2005 Software for Tracking False Alarms FAAP “False Alarm Analysis Program” Software Developed by CSAA for Law Enforcement… Available at “No Charge” FREE CD AVAILABLE!

25 © SIAC 2005 Responsibilities of Alarm Industry …. Participate in: Registration False Alarm Screening(85%-90%) Alarm School Target Chronic Abusers Supporting Response Policy

26 © SIAC 2005 Utilizing these best practices will yield long-term reductions in alarm dispatches. A few examples of long- term successes…. Long-Term Success….

27 © SIAC 2005 Charlotte, NC Comparison Systems/Alarms Alarm Dispatches Without Program – 122% Increase Permits - Increased Nearly 300% Dispatches - Decreased 76%

28 © SIAC 2005 Phoenix, AZ Comparison Systems/Alarms

29 © SIAC 2005 Montgomery County, MD Comparison Systems/Alarms Permits over 10 years have increased 223% Dispatches have decreased by 50%

30 © SIAC 2005 Sworn response is essential for maintaining our shared goal of community safety. Joint effort… Community safety…

31 © SIAC 2005 For more information visit our website: For more information visit our website: THANK YOU! THANK YOU!