Blended approaches to learning at PATH Amanda Zehnder Organizational Training and HR Project Manager

The learning challenges we are trying to meet Staff spread thinly throughout the globe Technology on the ground is both inconsistent and unreliable Variation with roles and responsibilities of core positions Limited training delivery capabilities in the organization New small offices with all new staff Most growth in the field away from HQ support network Hiring scattered throughout the year and concentrated at large project rollouts 10/23/2015 Page 2

Blended approach for three core roles at PATH 10/23/2015 Page 3 OrientationFoundational/BasicsMentoring Required Online courses focusing on essential information and resources for core roles Job specific/recommended Online courses focusing on topics that may be needed for specific job requirements Required Instructor led classes that focus on the high priority basics for each role. Introduction to additional online resources Job specific/recommended Online courses for optional job specific needs Required For complex roles, ensure that new staff have a mentor that provides additional training and support

Making it work When necessary, manually tracking new staff as they move through the hiring process to ensure access to training Provide classroom based training regularly and regionally based on growth patterns Provide customized tools from recruiting through onboarding to be used by mentors and hiring managers Provide additional training for mentors Developing local, regional training capacity through use of co-facilitators and easy to use training materials 10/23/2015 Page 4

Resources required Flexible budget to cover travel and conferencing space In-country logistical support for organizing training and travel regionally Trainers who can travel globally Agreement from program leaders to let in-country co- facilitators take development opportunities to do training

Where we are in the journey Piloted all online orientation courses for the three core roles Revamped classroom courses to blended approach Will have regional trainers for one core role by the end of the year Planning for creating high priority advanced training for core roles in /23/2015 Page 6

Lessons learned Regional trainers need to be encouraged and supported to get their first training sessions scheduled and delivered Need to be flexible with online delivery approach to some offices with very bad technology issues 10/23/2015 Page 7