Welcome to The Annual Regional GM's Meeting January 2013

Agenda Training Goal Central Training Division Organization Chart Training activities (Internal & External) 2012 achievements Goals

Training Goal To develop our employees competencies to be able to achieve the company mission statement. Competencies= Knowledge + Skill + Behavior

Corporate Training Division Organization Chart Corporate Training Division Regional Training Manager South Sinai Training Coordinator Regional Training Manager Red Sea, North Coast, Upper Egypt & Great Cairo Training ManagerAsst. Training ManagerTraining Coordinator

Training Activities Basic Training for R&F and SV level Orientation Interacting with guests Basic Comm. & Tele. Handling Complaint Handling Basics of Behavior Business Etiquette Breakage Control IQ for Wowing our Guest Cross exposure Training.. F&B skills Stew Skills HK Skills Basic General Languages for Hotels Johnson Diversey – Jaz Academy Egyptian Chefs Association Life Guard and First Aid e-Cristal Training Energy Efficient Solution Day by Phillips..

Training Activities Supervisory Training Building Supervisors Adv. Comm. skills for SVs.. CHDT.. 3. Managerial Training Adv. Bus. Etiquette & Protocol Time Management & Delegation Motivation & People Model Conflict Management Advanced Train The Trainer Adv. Business Writing Workshop.. HACCP for Management F&B for Management FO for Management Marketing is everybody job Leadership for Management IDI Egyptian Chefs Association..

2012 Achievements

The Core of the Orientation Program Company History & Philosophy GSI TripAdvisor Holidaycheck Generic Standards Courtesy, Communication & Complaint Handling Sustainability 2013 Smile / Clean as you go Basics of Behavior Hygiene Grooming Sexual Harassment HR Session 2012 Achievements The Induction Program

2012 Achievements The Management Training Program MTP Main Objective: Our Department heads are the second line and the future managers, they need to be ready to take over. The First step in the HIGH management level is the “EAM” position –Every EAM should be a potential Hotel Manager with a solid background. The Following Policy is tailored to achieve the above target. 1.Performance Appraisal form 2.The First Assessment Test 3.Tailor made Personal Development Plan

2012 Achievements The Management Training Program 4. Management Training Program: This is the “on job” training and the duration spent in each department is based on the Management Trainee’s background. The average duration is approximately (+/-) as follows: #DepartmentDaysHours / DayTotal Trg. Hours 1Housekeeping Laundry FO & Sales awareness with EAM Rooms Recreation4312 6Engineering9436 7Stewarding4312 8Kitchen F&B HR Finance3412 EAM339 Total

2012 Achievements The Management Training Program 5. Actual Individual skills training record (2 forms) 6. Essential off job training (Planned twice a year) Advanced Business Writing Time Management and Delegation Motivation and People Model Conflict Management Leadership by ETF Modern Management & Strategic Management by ETF (Optional) Plus English Placement test – AUC (level 10 as a minimum and subject to JHR GM approval) 7. Online Assessment

2012 Achievements Languages

2012 Achievements ETF

2012 Achievements Johnson Diversey

2012 Achievements Egyptian Chefs Association

2012 Achievements Egyptian Chefs Association How can you benefit from your ECA Corporate Membership? You will only benefit when you make use of your membership = participate! Benefits of Participating: Staff motivation Improves food standards Investment in training = less staff turnover Staff turnover is more expensive than the price of training Chefs like to work at places which are active and participate to ECA events

2012 Achievements Egyptian Chefs Association Corporate Membership entitelments: Discounted member prices for all ECA services Automatic notification of all ECA activities. Recognition and Free on line recruitment on ECA website Announcement of kitchen promotions and other news in ECA Publications.

2013 Plan Goals 1.Merging the 2 regions in the company in regards to Training 2.Increase number of trainees and consequently number of training hours. 3.Emphasizing on the 30 EDT program 4.Adding new Training topics for all levels based on Training needs analysis. 5.Others if any.

Thank you for your attention