Managing Change Doug Henry Director

Presentation Overview Change Managing Change Change Opportunities Here & Abroad A Bit About Us…TCi

Change What is it? “to make something different from what it is or from what it would be, had we left it alone …” Why are we often afraid of it?

Change

What is it? “to make something different from what it is or from what it would be, had we left it alone …” Why are we often afraid of it? “organisational change is unavoidable and often unpredictable if not uncomfortable…” How do we manage it? What’s your strategy for managing change? NOTE: only 1/3 of changes that go on within an organisation actually succeed.

Built a case for change? Getting a change up & running? Sustaining commitment to change over the long-term? Spotting resistance & having actions to get things back on track? Key Questions to Ask

Resistance to Change Don’t react to resistance with surprise Expect it & plan for it Be patient with individuals Proactive resistance management is an important part of successful change management plans.

Models IDEAL Initiating Diagnosing Enabling Acting Learning

Models ADKAR Awareness …of the need to change Desire …to participate and support the change Knowledge …of how to change (and what the change looks like) Ability …to implement the change on a day-to-day basis Reinforcement …to keep the change in place

ADKAR ‘Business’ Dimension Identification of business need or opportunity Definition of project Business solution design New processes & systems development Solution implementation Identification Definition Design Development Implementation ‘People’ Dimension Awareness Desire Knowledge Ability Reinforcement Awareness Desire Knowledge Ability Reinforcement

? Coming to an organisation near you… CHANGE

Who Are We? TCi Software Solutions Solutions for coding, costing & billing based on ICD-10-AM & AR-DRG Casemix Costing DocPay DRG Manager OptiCoder

Who Are We? TCi Professional Services Consultancies –Costing –ICD-10-AM & AR-DRG Implementation –Change Management Project/Program Management Facilitation of Education & Training in emerging markets

Summary Change Change Management Change Here & Abroad A Bit About TCi