Monitoring and Evaluation Management of a Training Program

Control & Monitoring Phase Essential PM Processes – Review of Preparation Processes – Setting Standards –Tracking and Status Reporting – Change Management Tools –Templates

Control & Monitoring Phase Starts when the work results are generated by execution. Monitors and insures what are executed complies to the work plan, and the deliverables are acceptable based on the quality metrics agreed with the customer.

Control & Monitoring Phase Feedbacks information for “execution” to perform corrective measures Ends when final deliverables meet the prescribed quality standards, and accepted by the custo mer

Risk Analysis What could be possible events or conditions that will serve as threats to the successful implementation of a training program?

Evaluation Management function Assesses the extent by which training has been carried out and program objectives have been attained Seeks to obtain feedback or information on the effects of the training program

Evaluation Seeks to answer the question : “Is the training program worthwhile?”

Methods of Evaluation  Reaction Level Evaluation  Learning Level Evaluation  Job Behavior Level Evaluation  Organizational Level Evaluation  Ultimate Value Level Evaluation Sample Reaction Effects Questionnaire.docx

Evaluating Training Results  Objectives: What do we hope to accomplish  Conditions before training: What specific conditions prevail which make training necessary  Records/Documentation: What records or training should be kept what data should be collected?  Conditions after the training: What changes have taken place?  Other Factors: What factors other than training may have contributed  Results: What have we accomplished?

Evaluation  Program Evaluation  Operation Evaluation  Impact Evaluation

Summary and Conclusion Management of a Training Program

Summary & Conclusion The training manager must be able to analyze, design, develop, implement, and evaluate the training program. (1) Clarity of Purpose (2) Training Plan is a helpful tool to outline the series of activities of the training (3) Training Content – content outline, checklists, written guide

Summary & Conclusion (4) Training Methodology – appropriate use (5) Training Activities –Preparation and Quality Planning –Actual Conduct –Monitoring and Evaluation –Post Training Activities (6) Training Documentation and Reporting

Use of Templates  Efficiency  Creating Standards  Documentation  Easy Retrieval

Sample Templates ManagerSelfEval.doc Project_Plan_Template.doc OrgChgMgtPlanTemplate.doc Meeting_Minutes_Template.doc Quality_Plan_Template.doc Project_Budget_Template.xls Project_Budget_Planner.xls Risk_Management_Plan_Template.doc Monthly_Status_Report_Template.doc

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