Change Management 1

Levels of change management Benefits of change management Responding to change –Janssen’s Four-room Apartment Model of Change –Who Moved My Cheese? Seven principles of successful change 2

Change Management “We’ve moved from an era of continuous change where changes were lined up one behind another in a somewhat linear fashion into an era of perpetual unrest.” Daryl R. Conner, CEO of ODR Inc. 3

Definition of Change Management A set of ideas, strategies and skills that can be applied to engage change effectively. Applicable to: –Planning for change –Implementing change –Supporting continuous improvement 4

Levels of Change Management First level –Generic –Applicable to any type of change Second level –Specific –Applicable to a particular type of change 5

Benefits of Change Management Help to recognise the importance of human dynamics Help to develop the relationships you need Act as a map for guiding action to “stay the course” 6

Janssen’s Four-Room Apartment Model of Change Contentment -Don’t see the need for change Renewal -Able to bring about solution Denial -Don’t want to acknowledge change Confusion -Live with uncertainty, suspicion, rumours 7

Janssen’s Four-Room Apartment Model of Change Contentment -Don’t see the need for change  Maintain and tune the system, observe changing trends Renewal -Able to bring about solution  Provide structure, put the new together Denial -Don’t want to acknowledge change  Share accurate information calmly Confusion -Live with uncertainty, suspicion, rumours  Get together, share information, focus on short term goals 8

Who Moved My Cheese Sniff -Radar is on -Able to sniff out early change Scurry -Scurry into action -Able to start or react to change quickly Haw -Accept change -Able to adapt Without too much hemming and hawing Hem -Reluctant to change -May be left behind 9

Seven Principles of Successful Change Accept your worth and others’ worth Generate trust Learn by empathy Embrace change Unleash team synergy Discover champions of change Share decision-making 10

Time for Practice Activity One – what did you learn? Activity Two – Which room are they in? Activity Three – how can you apply what you learn? 11

Activity Three Part I When first faced with any change, who are you – SNIFF, SCURRY, HEM or HAW? Who or what helps you to embrace the change? Give ONE example. 12

Activity Three Part II What situation are you currently experiencing? Which room are you in right now? What’s holding you back from accepting this change? What will the outcome of this change be? What will you do differently now to embrace this change? (which one of the Seven Principles of Change will you choose to help you?) 13