BA 471 Management Information Systems Process Maturity and Quality

 Process: A set of related tasks performed to achieve an outcome.  Process Maturity: Repeatable Formalized Best practices Measured Continuously improved

Process Maturity and Quality  Engineering and Process Maturity – Why?  Information Systems and Process Maturity Why?

Process Maturity and Quality  Process Maturity and IT: Methodology – organizes work into  Phases  Tasks  Deliverables  Sequence

Process Maturity and Quality  Methodology – Basics PHASE 100 Planning 200 Requirements 300 Preliminary Technical Design 400 Product Evaluation 500 Final Technical Design 600 Construction & Integration 700 Testing 800 Client Acceptance 900 Implementation 1000 Post-Implementation

Process Maturity and Quality  Methodology & Deliverables 300 Preliminary Technical Design DeliverablesRemarks Entity-Relationship DiagramRequired Physical Data Model Required; 4th Normal Form Initial Database DesignRequired; Data DictionaryOptional; Tool standard: Melquirst Data Warehouse Initial DesignOptional

Materials: Detailed Design Docs. Detailed Project Plan Training Plan Conference Room Pilot PM docs Test Approach Software Delivery Process Tollgate 0 Roles: Exec Spons. Sr. IT Mgt. PM PE Infr. Rep. Materials: Project Request Inf Eng Req (v.TG0) High Level Project Plan Goal: Provide Go/NoGo/Re direct Decision Pre- Work Analysis Goal: Provide Go/NoGo/Re direct for Construction /Buy Ready for CA Tollgate 1 Roles: Exec Sponsor Sr. IT Mgt. PM PE BA User Reps. Infr. Rep(s). Tech Lead Materials: PM docs: Project Plan, Risk List, issues list, Comm. Plan, Change Mgt. Plan, MGPP, etc. Process flow User Reqs. Conf. Room Demo Production Support SLA Deployment Activities: Go Live! Health Check Transition to Support User Training Create Supporting Docs. Legal Closeout Implement Production Support Lessons Learned Celebration!! Materials: Software Support Docs. Release Notes. User Manuals User Acceptance Docs. Lessons Learned Test Docs. Goal: Provide Go/NoGo/Re direct for Go Live! Tollgate 2 Roles: Exec Sponsor Sr. IT Mgt. PM PE BA Rep. User Reps. Test Rep. Arch. Rep. Vendor Liaison Activities: ROM ROI Determine project scope Identify as-is & to-be bus. proc. (high- lev) Acknowledge Resource Needs going forward Develop Multi-Phase Plan Reviews: Design Risk Architecture Conference Room Pilot Legal Conversion Plan Review Reviews: Deployment Readiness Review Training Review SLA. for Prod Support Goal: Prepare high level project scope Roles: PM PE Bus./Prj. Sponsor Infr. Rep. Bus SME Materials: TG0 Summary TG0 Signoff Goal: Define solution to Business Need Materials: TG1 Summary TG1 Signoff High Level Design Goal: Define and Design IT Solution Roles: PM BA Bus SME PE Infr. Rep. Activities: Define User Reqs. Define as-is & to-be Bus. Process (detail) Roles: PM BA PE Tech. Lead Infr. Rep. Test Rep. Legal Rep. CA Reviews: Risk User Reqs. PowerPoint UI Activities: Design Solution Build vs. Buy considerations Activities: Prepare Envs.(Dev, QA, Prod) Develop Product Unit Test System Readiness Testing Load Testing Materials: Product Test Docs. Testing Approach Deploymen t Plan Project Plan Goal: Create IT Solution Goal: Deploy IT Solution Roles: PM BA PE Infr. Rep(s). Appl. Dev. Vendor Liaison Test Rep. User Testing Activities: Alpha Test Beta Test User Acceptance Testing Goal: Test IT Solution Roles: PM BA PE User Rep. Infr. Rep(s). Vendor Liaison Test Team Roles: PM BA User Rep. Training Dept. PE Prod Support Infr. Rep(s). Vendor Liaison Reviews: System Readiness Test Review Reviews: UAT Review Materials: TG2 Summary TG2 Signoff Materials: Post Production Review Approval Signoff Approvals as appropriate Project Post Mort. Obtain CA Approval Reviews: Technical Project Detail Design/ Construction

Process Maturity and Quality  Process Maturity Takes time to develop “Process” has a mixed reputation – Why?

Process Maturity and Quality  Process Maturity Levels Initial Defined Managed Optimized Repeatable

Process Maturity and Quality  Assessments and Standards for Process CMMi Six Sigma ISO 9000 CobIT ITIL

Process Maturity and Quality  Process v. Product  Quality Assurance: How good is your process?  Quality Control How good is your product?

Process Maturity and Quality  Measuring Quality Product  “How well does the finish product meet the customer’s expectations?”  Count defects and map to source Requirements Design Implementation

Process Maturity and Quality  Measuring Product Quality Scheduling Software TESTLOG Test #Pass/ Fail Source Phase % Tests Executed StatusTotal Defects Quality Metric 220PImpl22%Complete % 221FImpl22.10%Fix % 222FReqmt22.20%Fix % 223FImpl22.30%Re-test % 224PDesign22.40%Complete % 225PImpl22.50%Complete %

Process Maturity and Quality  Measuring Process Quality Not quite as precise/mathematical Reviewers evaluate maturity; rate

Process Maturity and Quality  The Pros and Cons of “Process” and Process Maturity ProCon Work is consistent across groups Discourages process innovation Saves time - no need to invent "how to"Becomes bureaucratic Incorporates "lessons learned" Achieving maturity costs money Measurable product quality improvement