Security Access Management at UCI – Slaying the Paper Forms Dragon Mark Askren, Assistant Vice Chancellor Valerie Jones, Project Lead Jennifer Lane, Help.

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Security Access Management at UCI – Slaying the Paper Forms Dragon Mark Askren, Assistant Vice Chancellor Valerie Jones, Project Lead Jennifer Lane, Help Desk Analyst Copyright Mark Askren This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author. University of California, Irvine Administrative Computing Services

Agenda Background Project Overview Demonstration The Future UC Irvine

UC Irvine Campus Overview Year Founded: Enrollment: 24K students Carnegie Classification: Doctoral/Research – Extensive Extramural Contracts & Grants Awarded: $235M for UC Irvine

Growing need CategoryTimeframe# StudentsFall ,885 Fall ,779 Fall ,874 EmployeesFall 20017,553 Fall 20027,882 Fall 20038,120 Access Requests20011,141 (30 applications)20021, ,333 UC Irvine

The Objective Customers wanted faster, simpler access to Administrative applications. UC Irvine

The Result SAMS - Security Access Maintenance System Response to a campus-wide request to simplify the process of requesting access to administrative applications UC Irvine

Previous Request Process Help Desk Forms filled out correctly ? Access approved ? Access Requests Congratulations! You now have access! Access granted All training completed? User Notified UC Irvine

User Requirements Departmental control of access request process Departmental security administrator (DSA) specifies access via Web application Database can be queried easily (by DSAs and users) to review access Enable DSAs to model new access requests after existing/former employee profiles UC Irvine

Requirements (cont’d.) No programmer action required for each access request DSAs are allowed to grant access only to accounts for which they are authorized Central office approver/trainer approves access requiring training and/or approval AdCom Services logins are assigned once, and do not change on departmental transfers UC Irvine

Challenges/Solutions ChallengeSolution Unable to modify some existing applications to get security rights from SAMS Real-time update of legacy apps from SAMS Hourly or nightly updates of various applications Mapping some applications’ unique profiles into one SAMS function Various applications’ profiles added into SAMS data model UC Irvine

Technology In-house Java application Web interface using JSP/Javascript Integration with uPortal: open-source Campus Business Portal (

Over 260 ‘grantable’ functions, 30 applications Create application groups to help the grouping of applications/functions Nested functions help to display list in a tree menu structure Separate departmental functions from central office functions Build a Nest, Grow a Tree

Notifications All access requests to DSA and User to Help Desk of all requests requiring manual update All trainers and central office approvers when required Notification to cancel-logon group when account is deleted UC Irvine

Security Policy All users MUST complete security use agreement before access is valid All DSAs must agree to terms of SAMS DSA Agreement DSAs cannot grant access to themselves UC Irvine

Demonstration UC Irvine

Process Improvements PRIORCURRENT 11 paper formsPaperless access requests via web application Up to 27 access request steps per function Most functions require 1 step, additional steps required in special cases (i.e. training) Up to 10 manual approval steps 1 or 2 approval steps Users unable to view their access “My Access” link via business portal Improper signatures on forms“My DSA” link UC Irvine

SAMS Users 94 Departmental Security Administrators 1,809 Application Users 12 Central Office Approvers 30 Enterprise Applications UC Irvine

The Road Ahead SAMS currently supports 30 administrative applications, 4 still require manual updates Additional access queries, reports Addition of departmental applications to SAMS Integration w/LDAP (role-based security) UC Irvine

Lessons Learned Communicate, communicate, communicate Getting the word out to the proper target audience DSA training challenges Removal of Help Desk as central review point for all access requests Timing issues with training preparations UC Irvine

Questions? UC Irvine