What is ACN DigitalTalk? Superior business-class Digital Phone Service, compared to traditional voice services Widest array of features and applications from a single platform Built-in redundancy, reliability and scalability

ACN Advantage Instant Right-sizing Enhanced Mobility Multiple device tie in Real Benefits Serious productivity and customer experience improvements

Features and Benefits No phone system to maintain and upgrade Instant scalability One number reaches you anywhere Voice Mail to Auto-attendant and advanced call routing

Between 3 and 50 employees Target Small Businesses

Significant communications spending Mobile workers Growing or moving businesses Multi-site locations Potential DigitalTalk Prospects

Automotive Engineering Finance Industrial & Manufacturing Information Technology Network/Communications Sales & Marketing Trade & Professional Services Transportation & Logistics Example Businesses

Hotels Call Centers Large government-run organization Purchased new phone system in last year Large IT staff Less Favorable Businesses to Target

Sales Process Prospect Independent Representative talks with decision maker and fills out lead process on MyACN for Reps Needs Analysis ACN Sales Agent contacts lead to investigate qualifications and need analysis Proposal ACN Sales Agent submits proposal to customer highlighting features and benefits Deal Customer agrees to terms and DigitalTalk system is installed PCL Customer will appear on Representatives PCL once they have signed up for service Average Sales Process Duration: 30 days

Lead Entry Independent Representatives must gather specific detailed information from prospect business You must know the decision maker Fill out the Lead Entry Form on MyACN for Representatives ACN Sales Team does the rest!

Lead Process Form Required Information* Company Name Contact First Name Contact Last Name Title Address Office Phone *Use the DigitalTalk Informational Flyer and Lead Process Guide on MyACN for Representatives to gather information

Lead Process Form Required Information What is the organization’s current Internet Provider? What is the organization’s current type of Internet Service: DSL, Cable Broadband,T1 or above T1? Is the organization comprised of a single location or multi- locations? What is your relationship to the organization? What is the current number of telephone lines in the organization’s primary location? What are the number of current telephone handsets in the organization? Does the organization wish to keep their existing phone numbers, get new phone numbers or a mixture of both?

How to Submit a Lead Leads will be entered into Lead Entry Portal via MyACN for Representatives. Once received, each lead will be processed by the ACN Sales Team

How to Submit a Lead If information is missing or incorrect, the lead will be rejected. Representatives can check the status of their leads in the Lead Entry Portal.

From the product page in MyACN for Representatives click DigitalTalk

Click on the Lead Entry Portal button

To submit a new lead, click Create

Enter all the required prospect information and click Save

To view information on submitted leads, click on the prospect name from the Lead Entry Home Page

You can then view specific information about your lead

You can also view the status of the submitted lead

Lead Status Codes New: A new lead that has not been assigned to an inside ACN Sales Agent Assigned: Lead has been assigned to an inside ACN Sales Agent In Process: Lead is in active status and being worked on Converted: Lead was successfully converted into an order Recycled: There is no opportunity with lead at this time Returned: More information is needed; Representative will need to contact the customer Dead: There is no opportunity with this lead and/or bad data was provided with lead