© 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. AT&T | Florida Relay TASA Meeting April 27, 2012 AT&T Proprietary (Restricted) autorized individuals only.

© 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Project Manager/Team in place Detailed plan developed and implemented Team working milestone action items Sprint engaged RESPORG process underway Customer Profiles transition Two-phase Transition Plan Phase 1 – Traffic migration Phase 2 – Florida Call Center operational by or earlier CTI/Ultratec engaged CapTel implementation transition RFP Requirements integration into Service Delivery Plans Reporting Invoicing Performance Transition Update 2 AT&T Proprietary (Restricted) autorized individuals only.

© 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Upfront Automation (UFA) Patented AT&T feature – the most functionally equivalent feature in the industry For both Voice and TTY callers –Ability to immediately & directly enter the calling number –No wait time for the CA to come on the line and request number –Called number automatically populates Call Detail Record –Minimizes potential for CA error in entering the called number Advantages of UFA –Reduced interaction time with CA and caller – saves set-up time –Data entry errors virtually eliminated, minimizing redials to a correct number –UFA calls arrive at the CA already set-up, enabling the CA to press a single button to connect WIN-WIN –Maximized call efficiency/relay user interaction –Reduced billable time/minutes to the state –With UFA, callers are rarely placed in queue –On average, 98% of state relay calls answered within 10 seconds Technological Changes 3 AT&T Proprietary (Restricted) autorized individuals only.

© 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Quick Launch Developed by AT&T Relay engineers For relay callers who use UFA and don’t require special assistance, and don’t have a Relay Customer Profile –Call automatically dialed at same time CA is connected to call –With other providers, the CA controls when the call is dialed –Minimized time in call processing Reduced overall call time/reduced billable minutes Automatic Activation of Carryover Functionality Also developed by our AT&T Relay engineers Callers profiled as a VCO user –Carryover feature is automatically activated –No need to wait for CA to come on line to request VCO –VCO user can immediately begin voicing number or conversation, without having to type –Works whether the VCO user is the call originator or receiver Reduced overall call time and billable minutes Technological Changes – Cont’d 4 AT&T Proprietary (Restricted) autorized individuals only.

© 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Partner opportunities with FTRI Began discussions with Colleen Schuster Scheduling a May planning meeting at FTRI office with Colleen and James Customer Profile Form Have added to the Florida Relay web site Relay users can easily access and make changes/updates Outreach Manager Experienced member of our Channel Management team Name - TBD Identified upcoming events to participate in FAD Social / Pre Wet n’ Wild event – AT&T sponsor as part of our 25 th anniversary Florida Deaf Clubs presentations statewide FTRI Conference July 31-August 1 Deaf Awareness Month FAQ Sheet distribution prior to cutover Proactive information about change in providers Outreach 5 AT&T Proprietary (Restricted) autorized individuals only.

© 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Researched locations and current network architecture and company buildings Technical Infrastructure in place in Miami Realized cost savings over building a new network and center Provides expediency to meet the 6 month operational requirement Personnel AT&T has its own staffing organization – no subcontractors used Staffing working with HR Research team to address language concern Rigorous screening/hiring process – multiple tests High communication standards for CAs Training Thorough and comprehensive training program Developed & delivered in-house High-level Timeline – Cutover complete – traffic handled by AT&T NRT – CA hiring begins – Hiring complete; training begins – Miami Call Center in operation handling minimum 75% Miami Call Center 6 AT&T Proprietary (Restricted) autorized individuals only.

© 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Future Presentations Additional Information Needed / Requested ??? Discussion 7 AT&T Proprietary (Restricted) autorized individuals only.