FINAL PRESENTATION IMMERSION 2007/2008 Afua Gyasi Kim Amin Kim Monti Matthew Mariani Rahel Woldehanna

Agenda Introduction Introduction Design approach Design approach Design process Design process –Web conferencing –Training development tools –Virtual Collaboration Center Interface Recommendations Recommendations

Question What is virtual space?

Reflection Virtual space makes physical space irrelevant. Virtual space is the facilitation of productive interaction between people over time regardless of their physical location.

Performance Analysis: Key Findings From face-to-face training to online delivery. From face-to-face training to online delivery. More interactive online training desired. More interactive online training desired. Toward a train-the-trainer model. Toward a train-the-trainer model. Staff is dispersed across a large area. Staff is dispersed across a large area. T/TAC staff belong to priority project teams. T/TAC staff belong to priority project teams. Teams need to collaborate across distances. Teams need to collaborate across distances.

Needs Analysis: Focus Possible development of a virtual collaboration center for T/TAC staff to facilitate group work. Possible development of a virtual collaboration center for T/TAC staff to facilitate group work. Support for collaborative development of training materials using newer training creation tools. Support for collaborative development of training materials using newer training creation tools. Assistive Technology Priority Project team as opinion leaders. Assistive Technology Priority Project team as opinion leaders.

Needs Analysis Results In-depth exploration of current uses of collaborative technologies by T/TAC and unmet needs for synchronous and asynchronous collaboration over distances. Extensive research into the affordances of various collaborative technologies, including Web and video conferencing.

Design Approach Experiential strategy Experiential strategy –Design team use of collaborative tools –Starting October 2007 Usage-Centered Design Usage-Centered Design –Constantine & Lockwood –Starting January 2008

Usage-Centered Design The roles people play in their interactions with a system, The tasks they perform through a system, & The content of a system’s interface. The usage-centered design process is a software engineering process that models:

Usage-Centered Design

Specializations Design of VCC front-end interface Adobe Connect Web Conferencing Training development support

Convergence

Convergence: Outcome

Goal of the VCC

The VCC – Greater than the sum of its parts

Adobe Connect What is Adobe Connect? What is Adobe Connect?  Web conferencing tool  Allows synchronous communication and collaboration Why Adobe Connect? Why Adobe Connect?  Easy access  Addressed users needs  Over all user friendly

Adobe Connect Usability Testing (Round 1) Usability Testing (Round 1) –Goal for usability testing –Five participants –How it was conducted –Methods employed  Pre survey  Recorded session  Protocol and script  Silent Observation  Post survey

Building Users Guide Usability Testing (Round 2) –Goal for usability testing –2 groups of participants –How it was conducted –Methods employed   Protocol   Observation   Recorded session   Post-survey

Adobe Connect Iterative nature of Design   Feed back   Revisions

Data Related to Adobe Connect Usability Test 1

Data Related to Adobe Connect Usability Test 2

Preview of Final User Guide

Training Collaboratory Conducted a mini survey Conducted a mini survey –Understand their current online trainings development experience –Identify the type of online training needed –Understand the type of e-learning features needed –Any challenges in the overall production of training

Training Collaboratory Survey Result Survey Result –Get recommendation and overview of different e-learning software tools –Get resources to explore training development software on my own –Learn how to make online training accessible –Be able to collaborate with colleagues, get support and share experience.

Training Collaboratory We made accessibly the overall theme and design the frame work for the overall Training Collaboration area. We made accessibly the overall theme and design the frame work for the overall Training Collaboration area.

Training Collaboratory Training Tools Training Delivery Training Development Instructional guidance Resources on "how to" Examples Best Practices __________ ________ Discussion Forum _______ _________

Training Collaboratory Flow chart Flow chart

Training Collaboratory Training toolsInstructional Guidance Accessible E-learning Module

Training Collaboratory Training tools

Training Collaboratory Instructional Guidance

Training Collaboratory Training tools Adobe Presenter Overview Ease of use Accessibility Resources

Training Collaboratory Instructional Guidance PowerPoint Adobe Presenter Captivate Camtasia Podcast

Training Collaboratory

VCC Interface Usage centered design Usage centered design –Roles –Tasks –Content modeling –Flow charting –Rapid prototyping

User Roles What are user roles in relation to usage- centered design – –Quote Constantine & Lockwood

Example of User Roles Demo user role created for VCC

Task Cases What are task cases in relation to usage- centered design – –Quote Constantine & Lockwood

Example of Task Case Demo task case created for VCC

Content mapping/modeling What is content mapping in relation to usage-centered design – –Quote Constantine & Lockwood

Example of Content Mapping Show pics of Content Mapping

Design Decisions At this point in process – –Customized, hard-coded front-end of high level functionality of VCC – –Develop wikis for Training Collaboratory and staff work spaces

Flowcharting Why flowcharting?

Flowchart walk through Demo flowchart of high level components of VCC

The creation of the prototype Rapid prototyping approach Rapid prototyping approach –Iterative process over the course of several weeks –Feedback from client

1 st iteration of VCC Interface Demo 1 st iteration

Data related to VCC Interface Usability testing with some end users Usability testing with some end users –Results of usability testing

Revisions to the prototype Revise based on data from usability testing Revise based on data from usability testing –Specific design decisions made as a result of data from usability testing

2 nd iteration of VCC interface Demo 2 nd iteration – –Captivate????

Recommendations Synchronous delivery of training via Adobe Connect COP Manager determines how to categorize best practices material Buddy list Global Discussion board Allow first page of VCC to be determined based on user preference Tech Support Staff required for scheduling, confirmation, and management of video conferences VCC accessible to T/TAC Online staff only after logging in to T/TAC Online Use of a tool such as Skype for IM and VoIP chat in the VCC Permit several copies of software such as Adobe Captivate and Camtasia to be available at each T/TAC office for use by T/TAC staff As the popularity and use of the VCC grows take advantage of the affordances of new technologies to enhance the collaborative experience Promote the idea of Best Practices through a CoP

References

Acknowledgements Michael Behrman Michael Behrman Wang Shuangbao Wang Clare Talbert Clare Talbert Estella Landeros Estella Landeros Mary Wilds Mary Wilds John Eisenberg John Eisenberg Soojin Jang Soojin Jang Seunghun Ok Seunghun Ok Marci Kinas Marci Kinas Kristine Neuber Thayne Bohman Amie Fulcher Brian Dye Brian Dye Kay Klein Lynn Wiley Teresa Lyons Teresa Lyons Debbie Yancey Debbie Yancey Carol Wiegle Carol Wiegle Brenda Brady Brenda Brady Anya Evmenova Anya Evmenova Daniel Geickel Daniel Geickel Casey Campbell Casey Campbell Nancy Andersen Nancy Andersen Jeff Richards Jeff Richards Shawn Miller Shawn Miller