To provide ACK Slip with Unique No for every request submitted by citizen for service, across the counter. To enable the citizens to check the status of his/her request through internet/SMS To help the senior management to monitor the effective implementation of the Act.

1 On receipt, the official will enter the request to online system & generate the ACK Slip with Unique No for service. 2 The citizens can check the status of his/her request through internet/SMS, based on Unique No 3 The official will update the status or enter the result of the request to online system 4 If appealed, the Competent Officer/ Appellate Authority will enter the appeal and generate the ACK Slip with Unique No for the appeal. 5 The Competent Officer/ Appellate Authority will update the decision, after hearing.

OPTION - 1 Enter/Update the request in the ‘Online system’ of the department, which is integrated with the GSC system OPTION - 2 Enter/Update the request in the ‘Online system of GSC’

Internet Data Centre Officials to ack. and update status KS-WAN SMS Gateway GS Sys D2 SysD1 Sys Citizens to check status Dept2 Server Dept1 Server SMS Server

All the Offices of Designated Officer, who can collect the request, need to have the system with connectivity ICT counter needs to be established in the offices of the designated officer. Online system of the department, if any, need to be integrated with GS system for updating the service request/status If subordinate offices have been designated to collect the request, they need to have the system with connectivity

System generated Unique GSC Acknowledgement number is to be given to each service request GSC Ack No will be of 15 characters

The Department, having an online e- Governance system, will generate this numbers themselves. The Department, not having e-Governance system, will get this numbers from GSC system.

Application Receiving Module 1Service requested 2Name of the Applicant 3Address of the applicant 4Mobile No 5Documents submitted 6 Application/Documents scrutinized and Acceptable If non-acceptable, Reasons 1. Form Residence Certificate 2. Hospital Letter

Application Status Updation Module 1 ACK No 2 Name of the Applicant 3 Service Requested 4 Type of Status Update 5 If Interim, Details 6 If Final, Result of the request 7 If Rejected, Reasons

T3-DB T2-DB T1-DB Data Center RTO C-DB REVENUE C-DB RDPR C-DB CTO C-DB CTO C-DB RTO1-DB RTO2-DB RTO3-DB GSC DB

1 Continue the present online system with little change to handle GSC requirements 2 Generate, Store and Print the GSC No. for each Service requested in present online system 3 Validate the Service requests with basic requirements while accepting / rejecting 3 Use GSC web service to transfer your data periodically

4 Transfer two sets of data New Services requested Result/Status of the service requests 5 Outsourced agencies like ‘BangaloreOne’, ‘Nemmadi’, etc will provide service from your system, if they are using. 6 Use the Appeal Process for Service request on GSC system

Sl No RiskDescriptionMitigation Plan 1ConnectivitySome places may have no/poor connectivity Facilitate to have connectivity from any service provider of broadband and data card Govt. can interact/pursue with BSNL to provide good connectivity 2Electricity Power Power availability is very poor Support with addl. UPS/ Battery Explore the Solar UPS in some places

1Name of the Department 2Name of the Service 3 Whom to approach for this service (Designated Officer)? 4Procedure involved to get this service 5Form to be submitted to get this service 6Who are eligible to get this service? 7Documents to be enclosed with the request 8Fee/Charges to be paid to get this service 9 Maximum number days to wait to get this service delivered 10 Whom to approach as a appeal (Competent Officer), if the service is not delivered in time or rejected by officer 11 Maximum number of days to wait to get the decision of the Competent Officer 12 Whom to approach as 2 nd appeal (Appellate Authority), if the decision of the Competent officer is not acceptable or not implemented 13 Maximum number of days to wait to get the decision of the Appellate Authority 14Other information, if any SERVICE RELATED INFORMATION

Questionnaire on IT Preparedness for implementation of GSC Act 1 Name of the Department 2 No. of Services identified under GSC Act 3Details of Nodal Officer of the Dept 3.1Name 3.2Designation 3.3Mobile No 3.4 address 4Details of Designated Offices 4.1Location of the Designated office District/Taluk/Hobli/GP 4.2No. of Designated Offices in the State 4.3No. of PC/Computer Available in each of these Offices 4.4No. of printers available in each of these offices 4.5Type of internet connectivity available in each of these Offices 4.6No. of hours of UPS battery backup available in each of these Offices

5Details of Competent Offices 5.1Location of the office District/Taluk/Hobli/GP 5.2No. of Offices in the State 5.3No. of PC/Computer Available in each of the Offices 5.4Type of internet connectivity available in each of the Offices 5.5No. of hours of UPS battery backup available in each of these Offices 6Details of Appellate Authority 6.1Location of the office District/Taluk/Hobli/GP 6.2No. of Offices in the State 6.3No. of PC/Computer Available in each of these Office 6.4Type of internet connectivity available in each of these Office 6.5No. of hours of UPS battery backup available in each of these Office 7Details of e-governance 7.1Do you have any e-governance system ? 7.2If yes, then answer following points a)Whether the services mentioned in the Act are being handled in the e-governance system b) Is it web based or client-server system ? c) Whether the back-end processes for the servcies, mentioned in the GSC, are automated ? d) Name of the Software Development Agency